Airports in Portugal - Rating of other services

always such a long way to walk, a person around to help anyone elderly would be a help!!

I had a relatively early flight, and had to be in the airport at 5 pm, but there was no means of public transportation that I could find out about, so was forced to pay for a taxi- I would have liked to avoid that. In most capitals you have transportation running from about 4, 5 am- could this be used at least for the airport? Also, I arrived there at 5 am only to find out that my flight had been pushed 3 hours ahead. I urgently needed to announce this to my office back home, and as it was too early to reach anyone by phone before my plane left, so I looked for an internet connection. The aiport has dismantled all public access computers, so only someone with a smartphone or their own computer can actually access internet. This is quite an exception from any other aiport where I´ve personally been, and it left me with the impression that Lisbon aiport is either discriminating against their guests, or is simply not prepared to offer quality services ( I find internet access to be essential for any traveller, while carrying a computer when travelling is a question of traveller´s option and not a self-understood condition). Due to this, and due to the delay and confusion that followed in announcing it, I found my stay in the airport to be stressful and unpleasant. In general I would rate it as a second-rate aiport.

It is the only airport I have been to where it ALWAYS takes more than 30mins to get the luggage. Why is that?