Were delayed on the way there and back but only by about 20 minutes either side so can't really complain much.
When purchasing the ticket on line there was no charge for using Via Debit card and was charged £16.20 credit card charge. The card I used was a VISA DEBIT CARD. I feel I must be refunded
For my partner and I with our elderly parents 89 and 84 respectively we took precautions. We used the full facilities of assisted service. We paid extra to change the pre allocated seats. It was a wonderful flight in and out
I was really nervous about using Easy jet and the whole budget airline thing made me uneasy. I have taken the plunge and given it a go and rather than being like all the bad popular jokes it turned out to be entirely and wonderfully professional and reliable. I have two children and felt looked after from beginning to end. Thank you very much.
The location was lovely , hotel excellent , the only issue was the flight home we had to wait an hour past the flight time 21.05 to 22.05 due to plane problems .
I've already given feedback of how I feel totally ripped off by your non service so please piss off and stop bothering me
No probs, timely and comfortable with friendly staff. I did however have a few problems with your website, I found it a little confusing.
Our flight was delayed by four and a half hours and until we were on the plane we were not informed at all as to why. As our holiday was just a short weekend break we ended up only having one day in the city due to the massive delay therefore did not have time to do al that we had planned.
horrible company to deal with. I had to cancel my booking and was a few hours late than the so called 24 hours, Easy Jet would not refund my money. I can undestand if I cancelled a day or 2 before flying. This was weeks before I was due to travel. There is no way that the company would have lost money. these flights are so full. easy Jet has no consideration. They are only after making money.
There was nothing wrong with the overall flight etc.The staff were pleasant and friendly.However my 'bone of contention' is with the your company.I accidentally pressed th incorrect return button and I phoned to rectify this.I was astounded that you charged me to correct the amendment,as did Easy Jet.Why was I charged twice for this?I admit it was my fault ,but to be charged twice is beyond my comprehension.My flight reference was EN7FH95......Ref 481532.......in the name of Valerie Mizon and Sarah Cracknell on the 22/11/14.A cheap flight ended up costing me over a hundred pound more.Do not feel inclined ,or recommend your company to friends or family.Regards Val Mizon
I have booked with you for a long time and still don't know how to redeem my free vouchers finding this information hard to follow
when travelling in couple it would be nice to be able to book adjacent seats and sit together with no additional fees
Flights were delayed both way. Not acceptable. There was a mistake on my return ticket. Instead of 1st Oct, the flight was booked to 2nd and I don't know how. I'm pretty sure I've booked to the 1st. I went through security twice on tuesday and no one saw my ticket! How is this possible? I went to Luton airport on tuesday and wednesday. Too much money spent on tube and train for nothing. This situation is ridiculous.
Everything about the experience was very good. From buying tickets to the journey its self. Very satisfied. Very big difference in price between easy jet and other carriers.
There was a technical delay to the aircraft which held back the take-off for an hour. However the Staff did supply water to those that required it. The Captain kept everyone informed of the state of repair.
No complaints.Small delay at alicante return flight departure due to passenger taking ill. No problem with that!
very bad experience from dyce side they put my hand carry into hold luggage without charges on return at luton airport they charged 30£ for putting up my hand carry into hold luggage.. classed my 6inch clutch as hand carry .. although they say u r allowed one hand carry but they don't accept in reality.. I didn't had any choice apart from paying it otherwise I would have miss my flight.. I wont prefer easy jet next time !! very disappointed!!
Everything went smoothly and on time and seemed good value for money. The only complaint I had was that my case was filthy and marked when retrieved at Gatwick airport.
It was the first Easyjet flight my wife & I had experienced. We were very impressed & will use them again in the future.
Very smooth fast and efficient service.Ten members of the family went down for a wedding. All agreed an excellent service. Bristol is about my favourite airport in UK. Easyjet is a good airline in my experience.
Do not like the fact that hand baggage can be taken off you to put in the hold even if it complies with the correct size and weight.
We were treated like cattle going through departures at Edinburgh and had to sit on the plane for one hour while they refuelled. Our return journey was ok but I don't think we will fly to London again we will travel by rail.
Even though the plane was only two thirds full there were only enough hot snacks and sandwiches for about half the passengers.
I was unable to take this flight, but the cost of cancelling the flight was more than the cost of the flight itself. I did not cancel the flight partly for this reason, but mostly so you grasping vermin couldn't sell it to someone else.
The flight was delayed, and not even an explanation why. No information was being given whilst we were waiting for the flight, all that was shown was the scheduled changed, but not reason given, it was just silent.
should have spent more time researching a direct flight home....quite a distance between gates at Brussels airport
The transfer from Malpensa to Linate airport was unbelievably stupid and delayed ....I will not be paying this flight that I did not take...I had to make last minute flight modifications that ended up costing me over $1500 ..CA....Thanks to the non existant Transfer availability from Malpensa to Linate....which I learned after the fact was over 1hr away from Milan Malpensa....by Bus....There was no other way of catching this flight....I simply waited for the Shuttle which had no urgency to transport me to the required airport....As you can no doubt sense...This was very disturbing at the time of travel ...and still is... The Malpensa Airport authority has no idea what service means to its users...and apparently showed very little to any interest in facilitiating my travel through that Airport....This was one of the most disappointing situations that I have ever experienced....I missed my return flight from FCO as well....due to this delay at Milan.....
The seats don't move .. So wasn't comfortable ... The ground and flying crew. Helpful polite and always smiling!!!
Free water or nuts. The Lentils and cous cous in a cup was disgusting, uncooked even after I soaked them in hot water, it should not be served.
Great! But who are you? What do you have to do with Easyjet? I paid £37.,for what? I'm a frequent flyer, have a flat in Los Alcazares Murcia, will return in 3rd.,week in March. Can you beat Jet2 prices? Thanks
The purser helped us - friendly and effective - to change seats, as our own bad printer did not show clearly that we had been allocated other seats than requested at boarding card issuance.
There's not enough connections. I wanted to buy a ticket from Prague to Bristol, August 26, 2015 and February 21, 2015 has either sold out or not offered. Therefore, I had to use another airline.
We were disappointed in the boarding procedure on the outward journey. We had a Speedy Boarding ticket and our seats were at the first row on the plane. As we approached the front loading steps on the plane we were directed to the back of the plane entrance.as we moved up the steps to board, they started boarding passengers at the front of the plane, which meant we had to wait for passengers to board and find their seats and pass through passengers coming through the front of the plane before we could get to,our seats with our hand luggage find our space for loading our luggage was non existent. This is not acceptable when you have paid extra for seats and Speedy boarding. The announcer at John Lennon Airport was difficult to understand as her diction was not clear.
The Tap Portuguese company is better in relation price/experience because they offer a small snack for free also airplane's chairs are mero comfortable.
Flight terminated at Lyon airport not Grenoble due to bad weather there and the Pilot asked all the passengers whether or not they're like to stay on the plane - in my opinion the Pilot should've made a concrete decision himself, instead of asking a whole plane-full of people who clearly would have had different intentions as to weather they wanted to stay on the flight of arrange their own transport...!
Outward journey - full marks. There were many open check in counters so very limited wait; staff were courteous and efficient. The return was not so well organised - the flight was delayed (air traffic control) and the information and staff limited.
We cant see the reason for a long walk through Bristol Airport to checkout, my Fiancee has a bad knee and could have done without the need to walk a mile to checkout with flights of stairs to negotiate
I have a skin condition which demands the application of Aloe Vera cream over most of my body. I therefore put a 100g of this cream into my case. The airport authorities at Dortmund termed this cream a LIQUID and confiscated it. Cream, in my opinion, is more a solid than a liquid and you will find that the Oxford English dictionary agrees with me. As England is celebrating a May holiday of 3 days long weekend) I cannot get more cream until Tuesday, therefore am in pain. The girl grinned when taking my cream.
Due to the fact I had to pay £40 extra for my suitcase which I had no knowledge of having to do I hated the whole day?
Was a far better flight than that with ryan aur going out to malaga, cheaper inflight service, much more space for legs. Only small bad comment ordered a vodka and pepsi, and in the book its a value deal get the pepsi free i was charged for it. But only 1.80€. So wasnt worth complaining about .
Although there were announcements in both languages, while the Portuguese version of the safety checks ,which should include actions by the stewards , was playing, the stewards who obviously didn't understand, were onto their next jobs. Maybe you could say each part of the instructions first in English and then in Portuguese?
I was traveling with a small suitcase (cabin), and a small handbag. I was charged 45 pounds for my small handbag, which is absolutely scandalous. Plus, the airplane was not full, many luggage compartments remained vacant. And I would have put my small handbag under the seat in front of me anyway. When I travelled back from Lyon to London, I still had my small suitcase and handbag, and I was not charged. There is no logic in all of this.
We were packed like sardines. Apart from that the journey out was fine and smooth and arrived on time. The return journey was two hours late leaving, possibly due to a problem with a plane, which had to be changed.
Enganação total! No site oferecem a compra de mais bagagens. Na hora de embarcar, avisam q o fato de pagar por mais bagagens não te dá direito a mais kg. Ou seja, paguei um extra achando que estava pagando para dar direito a outra mala com mais 20kg, mas não ! A própria atendente falou que todos pensam isso! Ou seja, não está claro no site, e tive que pagar + €150 de excesso, € 14por kg. Easy Jet nunca mais! Cia mal intencionada!
I was very cross because at the check in for my one bag I said that I would pay because it was very slightly out side the stand to measure. The lady checking me on to my flight said it would be ok because it was a small bag and the flight not full when I went to the boarding gates the lady checking the tickets said that I would have to pay 45 pounds. I said that I would have paid 30 punds but was told that I could board the plane with my one bag. I am still very cross with what happened and will not travel with Easy Jet again.
Both flights were on time. Staff were very professional and helpful. I have never flown Easyjet before however I would certainly use them again and recommend them.
Flight has been delayed, no hand bag luggages allowed as per lack of space in the cabin. So I was forced to put it as hold baggage. Then 40 minutes waiting for the luggage to be delivered on the belt
only one cabin bag?? That is too bad there was a mean steward who didn't give me any help with my bag, he just ignored me.
Don't fly on easyjet often, this website did not make it clear that this was a travel agent and charged me for booking flights! Disgrace!!!
Having spent half an hour on the tarmac under parching sun, we were told to go back to the gate because of a technical problem - the flight would be delayed by one hour and a half. After an hour or so waiting in the gate, we were simply told our flight was cancelled. Then we learned that the only "reimbursement" offered to us was to take the next flight for free... but the first next flight was the day after! There was a lady that had to pay the astronomic 55EUR for a small additional handbag - I'm sure she didn't get that money back when the flight was cancelled after all. I was lucky (and fast!) enough to get a seat on a Brussels Airlines flight two hours later: for less than 200EUR, it was on time and I got a small meal and even wine - a much better deal!
Any time the flight takes off and lands it is a good one, Easy jet did this well. landed on time and my hire car was ready and waiting at the other end.
I REALLY needed to sleep and the air hostess kept on waking me up. In other flights you don't see them around as much as I saw them in that flight. It was my first time flying with easyjet. It wasn't a bad flight, I just was really tired because a 3 straight nights shifts + a night at the airport and couldn't get any sleep.
The flight I was given was not the one I requested and I tried on several occasions with e mails and telephone calls and received no replies. So my flight to Gatwick (I requested Heathrow) cost me a lot more to get home from the airport.
Flight delayed by early three hours and substitute plane to small so all food and drink offloaded to save weight.
The seats were too small and the cabin crew were not very friendly! Good value for the price though.
Your booking charging is very unclear and four different prices were notified for the same flight. How can a flight go from £52 to £99 without you clearly declaring how and what you charge? Disgusted.
Very disappointed as return leg of journey from Belfast delayed supposedly due to a problem with the in bound aircraft. Whilst all the time there was an aircraft available on the airport pan area and is the one eventually flew back to Edinburgh in.
Extra cost requested, very aggressive and ironic personnal in the airport. My first and last experience with easyjet
we booked extra leg room on return journey and were allocated seats in row 10 (e & f) which were standard leg room. We then went through a Musical Chairs episode until flight hostess found us an acceptable seat.
Outgoing from Bristol good but departure 25 mins late. Departure from Rome was scarred by excessive queues for bag drop and security leaving no time for relaxing before boarding - departure 10 mins late.
Information notices via text to my mobile started at 05.57am and there were four amendments to the time of my return flight, none of which were accurate in the end. 11.10 became after 12.00
When I arrived for my EasyJet flight to Gatwick to Malta on the 17th, they told me my flight was over sold?? subsequent events took placed and I missed my flight without any compensation which I would like to contest. They paid for the flight the next day but i lost income etc
I had already checked in and wanted to pay for additional baggage on line......it became an impossible task !!!
Due to flight cancel I have suffered lots of problem didn't get any refund from other bookings which has been occurred as a result of the cancellation that was not my fault. Very very ridiculous.
Cannot add any more to this comment other than it was a perfect flight. I printed my boarding pass at home and had only hand luggage. A straight forward on, off the plane with no problems at all. Excellent crew.
May I suggest that the snacks/drinks trolley sometimes starts in the middle of the cabin as by the time it gets there the hot snacks have already gone.
More is needed for disabled people we were called to board aircraft 1st but was given time to get out of seat then all the rest was called so got bombarded and medical seats are needed on aircraft as normal seats are not really suitable and don't think you should have to pay for extra leg room as you can't help having a disability
Found the overall experience good, staff were friendly and helpful. However on the trip over I was sitting in between to rather large gentle men, and I felt very squashed and clostraphobic.
The flights both ways were very good. It's a lot better to have your seats allocated now. We have no complaints at all.
as one of the last to board, no room left in overhead lockers as so many passengers had HUGE bags on board. Nobody seems to care and the ground crew do not adhere to regulations. We were involved in a heated argument with the steward over this, who wanted to put our (regulation sized) bag in the hold. As the bag contained my purse and keys, and was unlocked, I was very distressed over this. The flight was expensive for a short hop and the on-board bag was part of the contract, so I was extremely annoyed.
I liked the whole flight experience, however at the checkin desk they gave us a hard time because of our luggage. I had carefully read the guidelines, but still faced issues. Overall I found the regulations regarding the second piece of carry-on luggage (e.g small purse/backpack) to be too strict and I'm not sure if it is really cost-saving.
The Cabin Staff were very helpful to me. I was not feeling very well and the two ladies looked after me, gave me water and moved me near to the toilet (which I did need). Thank you very much. A great flight despite my sickness.
do you know that my return flight was cancelled? and I lost my next day job, car park and over night extra charge paid? missed my medication. please advice me to whom I have to Contact to settle these extra cost
for some unknow reason my flt reservation was canciled 30 mins after I booked it on arrival at Alicante airport I was charge 70 pounds extra for the flight no one could explain why it had been canciled I have checked with the credit card people and they say there is no problem with card the problem was from your end not happy with the service from your company
I selected 28 Jul instead of 28 Sep by mistake. I immediately emailed your company but without response. It end up cost me hundreds of Euros and I didn't even take the flight.
The flight was delayed by 25 minutes and we were advised of that. We also had a changed boarding gate which I noticed in time. What I was not advised was that the arrival flight terminal was different. This caused problems in being met. It would not have been difficult to advise passengers of this change before disembarking.
Good flight experience. We were in holiday mood an enjoy the flight from Paris to Nice throughly. Thanks
When you think of a low cost trip, you always think of problems and an uncomfortable trip. This was not my experience. Everything was perfect, in time, smooth... no difference with a greater company.
Last passengers to board have no space for hand baggage. This seemed to be due to hand bags and coats.
Flights to time. Everybody polite at every point. Worth paying extra money for extra leg room as my husband and I both have long legs. We arrived relaxed.
No space for hand luggage in plane despite sitting near exit, overcrowded, staff indifferent to rude.
The 'plane was clean, but crowded. I had thought that when I purchased my return, reserved my seat and checked in online that I had selected and reserved the same seat(5D for both journeys. Instead I was issued with 17D - much further down the plane, only to find that someone else had already seated themselves there.
This was the worst agency ever.i will never gonna book in easyjet. In fact I will sue easyjet becauae I missed my exam because of them. We went to the bording not in rime however the plane was still there and even the tube wasnt removed and the staff insisted not to open the gate although I told them that I have an ecam and we paywd 80 euros for the other plane at 630 from paris ro barcelona. I have contacted my lawyer and he is starting to sue you very soon!
Help us /give guidelines as to how patron can reserve return flights with company. We had help with outward flight but not return which was with another company (air Malta)
You must tell the waiting passengers about any delay!! You attract much criticism because of lack of information and wasting our money and angering pre-booked taxi services. Your reputation is not good in this respect.
been charged 70 pounds Becouse did not read info about pre check in on line... the charge seemed and exaggerated ... robbery more like it
Was charged 4 time for the same flight that I never took. Each time I tried to make the purchase on-line it did not go through. Yet, the money was deleted from my account and never dropped off. I have filed a dispute with my company. According to the Internet, your company has a record of doing this kind of a thing. Please review and get back to me
Disappointing to book discount airline and then pay extra for (a) ringing admin when online check-in didn't work, (b) paying extra for any seat (!) then still getting standard legroom, and (c) slugged €13 per kg for each extra kg.
Easy connections, clean and tidy city. Excursions all self arranged and worked well. Car hire provided flexibility. Hotel (Fron) a disappointment as builders were working from 08.30.
this particular flight was the best I have been on for a while.. Smooth take off and landing and lovely air stewards
Accepting the fact that this was an economy airline with no frills, the additional legroom (extra payment) was still poor value. During the outgoing flight there was an emergency landing due to passenger with heart problems, this was handled well and the crew performed very professionally.
When i requested C S to change my outward flight they were unable to do it ,no their job So i wonder for what did i pay my fee ????????????????????
an OK flight; Didn't realise l was charged €17 by eDream until the end total. This certainly increases the fare unexpectedly.
Delayed 35mins on my return flight, but must compliment staff on their service and good manners a dying art nowadays.
Both flights were on time and crew were efficient.I do think that cases which are too large are allowed in the cabin shouldn't be.This is because you have to pay for cases in the hold.
Good flights and seating was fine. We travelled with a child, just 2 years old, and would have found it easier to have her sit on an adults lap for the take off even though she had a paid seat. Two year olds are not always willing to get strapped in their own seat, so maybe some flexibility if it is needed. Otherwise good flights and wuld use this route again.
The flight was delayed twice on our return and it caused many problems for myself and in particular the young girl seated near us on the plane. She wasted bus travel money and missed her connections to Heathrow. She was a student trying to get to Bournemouth. I managed to ask other passengers and found somebody who was travelling to Portsmouth and was able to give her a lift. It could have been disastrous for her.
Took 2½ days trying to print boarding pass. Your telephone numbers to query this did not work. Eventually very kind EasyJet rep printed it and emailed it to me. And why do I have to call myself 'Luffie' as a nicname below? (Won't delete)
Did what it said on the tin. On time and efficient.Experience on return flight not so good. MP2 is very basic and we were herded like cattle for about 30 mins prior to boarding. Delivered to wrong terminal at LGW too.
You are out of mind, the flight has been cancelled and no assistance is available to get a refund, you are sending me the customer satisfaction qustionnaire? My suggestion is: take care seriously of your customer before to lose them at all.
I have already sent a note of our bad experience in booking through you. It was not the issue of the Easyjet with whom we had booked. It was your service or lack of it and heavy handed way you made the charge for a flight which we could have booked cheaper diretly.
i found myself suffering with severe pains starting in my foot and then going up my legs as i,m an novice to flying and then having to stand for 20mins&more going through passport control etc. My legs were red raw&swollen after speaking to family&friends i was told i should off told the cabin crew but there are no mentions of this happening on your information agenda only what to do in an emergency
I liked the Capitan talked to us and explain why the plain was moving so much. We liked to travel with him.
Flight delayed for 4 hours no announcement was made and no representatives from Easyjet explained the situation, also when boarding there was only one easyjet crew who was checking passports and boarding pass.
Made to stand in freezing lobby while plane deiced. 1 hour delay coming to London, broken seat on the way back - got put on the last row.
I would prefer to keep my little bag with personal items outside of the hand baggage and this problem prevent me for booking with easyjet
Good flight all good however had to pay so much for excess weight maybe you could help out there, have 4 children and shopped for them all and then had to pay a whopping 220 sterling to bring it home , just about had the money so dissapointed.
My flight, the staff and the journey was all wonderful and I would certainly fly with Easy Jet again in the near future, Many thanks Patricia
I know airlines are "extra feeing" everyone now days to make money, but this was rediculous! Just to get a seat we had to pay an extra fee, couldn't even carry my purse on board, and checking baggage was $$$$$.
the fact that easyjet dosent allow their clients to take a carry on bag and a tiny bag the size of a computer on board is stupid and maybe the reason i dont travel with easyjet again also before passing security in milano an easyjet employee was extremely rude to me when telling me i could only take one bag on the flight.
all compliments go to Norweigan airways!! offered free wifi on-board! the flight was absolutely comfortable
We had delayed. Was more than 2 hours and they didn't provide us any assistance like food, refreshment, etc.
i was charged a processing fee for my mallorca - london flight. this was not explained to me when i booked for the return ticket.
It is a pity that the price showing for the flight has so many extras added. Would be better if the extras were shown at the beginning
Could have got my flight much cheaper by booking directly with Easyjet. Also had hassle bookings seats as it wasn't my original credit card that had actually paid for the flights. Would not use your agency again.
The last time I flew staff were kitted out in orange fleeces, this time they were suited and the entire experience seemed far more slick and professional.
If E-Dreams charges for its services it should be made obvious. I realized it at the very end of my booking when under the pressure of having to finish quickly lest I have to start it all over I clicked to pay. If had known that E-dreams charges so much for mediating I would have yoused their service which they offered saying they find cheap flights for me. Which is more: I have asked for a VAT receipt which E-dreams offered and promised to give. I have not received it until this day. One thing I know for sure: I will never use E-Dreams again and tell my friends as well not to.
A friend wanted to travel on the same flight but was told the plane was full but there was a spare seat in my section. Why was this ?
your staff are definitely getting better, so well done on recruitment and training for front of house staff
explain to custmers that to travel properly don't wear belts and steel toecapped shoes......it holds up security for everyone.
Would suggest seat numbers are called forward to avoid a mass gaggle of folk trying to get on at once.
Need more information about why the plane was 2 hours late arriving at Strasbourg, therefore return flight was also 2 hours late arriving. Missed bus connection to Devon, had to purchase another bus ticket. More expense.
Attitude and manners of easyJet staff both at Gatwick and Berlin departures left a lot to be desired - very rude.
We knew in the morning that our flight had problems, because the airport page said so. Nonetheless, the company claimed everything was OK. When we got there, our flight was delayed for more than two hours, and there was no official communication of the airline at all. In the end, the information on the airport's webpage told the truth (since 9 am), but the airline played with our time. We almost lost our trains in London. I won't be flying with them again.
Had an enjoyable flight, cabin crew were very polite and helpful , no inboard problems during flight , would certainly recommend Easyjet.
One of the air stewards was very rude & mean. My daughter was sitting in the emergency exit door. She had her purse, jacket and pillow. He rudely said to her that she could not have those items sitting on that sit. He never asked her, if she wanted to move, even though it was already a full flight. He told her that he needed to take them away from her. There was no more room in the overheads. She said she would put her jacket on. But he said you must put it on right if you want to keep it. I understand that there are policies but there are ways to communicate and he was not polite at all. This flight was late & lack customer service.
Staff could be a little more helpful with luggage as some people are to small to put their luggage up On rack .
I was so disappointed with easy jet with the costumer service. I was there an hr half before my flight but I missed it and the help of the staffs was bad coz while people still bording they stop us and said they can't lets us go thrue , we then have to go thrue costom then with your staff when went back to costumer service desk to pay a new ticket and it was about 10 of us and each ticket cos us £65 plus train ticket £29.00 from Luton to gatwick the gatwick to Bordeaux . No annaousmen to call the last persenger or anything s, am not happy about it at all .
Seat was very very uncomfortable, it cut circulation off in back of leg and I could not adjust back. Five hours like that was torture
I was told on arrival that the flight was on time, and went to board the plane, but then found out the plane was 45mins late. Actually it was more like 1 hour late.
Arrival Stansted Sun, had to wait at least 10 minutes for steps, then further 7 or 8 mins for bus to terminal. Left us at furthest point from aaivals hall. I had difficulty walking after recent surgery so wasnt impressed. Delays followed due to long term car park exiting problems. Was not happy. Also your car hire recommendation Europcars 260£ as opposed to 93£ from Sixst, which gave me a larger car and was the same distance from terminal(Belfast) as Europcars compound. So much for your cheaper car hire costs. it was same deal, Full hire ,same period, no excess to pay !!
Concerned with the rental car company 'Green motion' I have been using hired cars for many years and the policy with other companies was that the car was filled with fuel leaving and had to be filled on return. This company did not make me aware that there was little fuel in the tank and subsequently we ran out of fuel on our journey. The access for any damage caused was £995 but could be reduced if further excessive daily payments were made.
Expensive. Delayed for more than the flight lenght and waiting boarding area sucked without chairs or even a toilette
Outbound flight ok return flight delayed due to apparent mechanical failure. Over v poor information at Milan terminal waiting for 2 hours felt like i was using an Italian airline not Easyjet
Hand baggage policy unclear. Specific details necessary. Carry on case plus one other seems this must be for airport shopping Very misleading
It was a horrendous experience especially travelling with kids. The flight was delayed by over 30mins initially then when we finally boarded the Captain came out and told us we had to sit on the plane for 2 hours due to fog! I get that the weather wasn't anyone's fault but the way it was handled is what I'm complaining about. Why were we not allowed to stay in the airport instead of being cooped up in the plane? Bearing that in mind children were not even offered food or juice just water. On arriving at Gatwick we had to wait a further 1 hour for the baggage to be put in the hold. All other passengers had left and it was just passengers from our flight left. There was no compensation or anything just an apology over the intercom. This was after we'd already waited for over 30 mins and still the baggage did not come out at the promised time!
The flight was great, lucky to get away only 45 mins late considering the computer meltdown at Heathrow at that time! Arrived back in Bristol early too. All crew very considerate and helpful.
For my first time flying it was very comforting and pleasant journey. Thankyou to all staff on board.
Flight with Easy Jet was good value and the flight itself was no better or worse than other flights taken with similiar carriers
Numerous flights now with easy jet always on time ,polite staff and for a budget airline great comfort.
this only applies to the easy jet return flight watching cabin crew clean the toilet then go back to the food trolley without washing hands i will not travel easy jet again
First I could not check in online. Then I called easy jet and you told me that it was only a problem with the page. Then when Im at the airport you tell me it is overbooked.
Our flight was on time and the overaall experience was very good. We where however we were a bit disappointed by the high cost of taking baggageand other extras such as insurance.
I had no problems at all - A smooth transition from checking in to going through security, to shopping in duty free, to boarding the flight and reaching my destination.
The crew could not have more helpful or considerate. They were friendly, efficient and at all times professional.
The legroom is not enough, and it is ridiculous to have to pay just to get seat allocation. We pay for a ticket, that means we pay for a seat.
Thr filght was really good no problems but booking through you put the cost up by 20% and was not clear in the booking process that you charge so much, I will never be using you again!
Price was good, but it did keep creeping up as the booking went on. The overall cost should me the first price we are given.
I haven't floiwn for five years and was very impressed with service and how smoothly every thing went
Couldnt het on the plane , i recirved booking cinfirmation and went to the airport traveled 300 km to get to the airport . They told me i was mot in the system so i couldnt get on the plane but i had a confirmation latter an booking referance number . They didnt help me , didnt even try to just told me oh u have to buy a new ticket which was 5 times more expencive and i really had to travel i had an exam . I miised my exam and spent a lot of money to travel to the airport because of i dont know who but not me . NoT MY FAULT !!!!!
disgusted when i booked to find that i miss booked with you ,, i did it quick as i needed to fly quickley,, im not interested in booking with you why when i put in Easy jet you come up disgusted with the charges on top of flight with you
My passport was stolen on the way to Paris CDG airport. When ask EasyJest customer services to cancel my airticket and get refund if possible. But they can't do anything.
The only cancelled flight was BCN to GEV, I change the flight to Basel and was delayed too. Missing all the train conections in my return
Everybody from the customer services call centre to the people at check in were great. The stewards on the plane helpful and friendly. It was a great experience
Good service. Good to have allocated seats. Late off because we were waiting for late passengers, they must have been Royalty. Sure they would not have waited for me?
Sorry for the lows - would have been excellent if the plane had landed in Brussels and Amsterdam. Seriously they should have delayed the flight until util they had a solution at Amsterdam to get the passengers to Brussels rather than just abandoning them at the airport. I did my best to insure some to them to Brussels and at Antwerp made sure they stayed on the train from Roosendal as that train would become the train to Brussels.
Flights were on time and good value for flight, but £30 for baggage. Huge queue at check in and decided to take bag on board which was small enough as hand luggage! Difficult on board to get hand luggage in overhead as lots of people travelled with hand luggage. Some bags had to be taken out to be stored seperately. Very stressful for passengers and crew
the whole experience was smooth, easy and hassle free. the staff were very professional and friendly.
The flights to and from Stansted airport were so smooth I fell asleep on both occasions. Excellent journeys AND we arrived early.
Everything was exelent until I received my luggage, that I bought before the flight at the airport, and when I received it, had the handle broken and I went to the EASYJET office, they only took my info and said NOTHING.
Payment for seats is highway robbery. Meals are trash and no water for free!!!! This is not good for people who need water frequently
I missed my Flight due to floods hence the motor way was jammed with traffic. I called my insurance which was provided by e dreams but they said office closes at 5pm and nobody could help. My understanding was that insurance covers one for their entire journey whether at night or during the day. It was so stressful to deal with considering I was travelling with my 6 year old and my wife
Everything was okay just only one short notice. I know this flight is very cheap but I think the Customer deserves at least a mineral water or a cup of coffee in the ticket.
In booking a return flight from London to Inverness, I assumed that "return" meant that I would return to the same airport from which I had left. As such, I didn't notice that I was returning to Gatwick not Luton, and booked a hotel at the wrong airport before noticing the mistake. Neither this ticket nor the hotel was refundable, which mean that I had to book an extra coach and spend a few more hours on the road.
Both flights were quite superb in all respects. Bang on time, informative flight desk etc. A special mention must go to the cabin crew, their good humour and patience. All this in total contrast to the "reception" back in Gatwick: not one staff member to sort out endless queues and confusions.
Liverpool airport had serious difficulties clearing passengers through security. I hate to think what it would have been like once the school term ended!
I only had hand luggage so I didn't realise that I wasn't aloud to take a handbag too. Only bad comment I have is that I struggled to put my small handbag into my hand luggage. I think you should allow a handbags as long as they're small as us women carry passports, documents and money in them. Because of this I couldn't buy a drink on the flight as my handbag was in my case.
Well, my flight was delay by 5 hours and I as very disappointed. There was a problem with the aircraft and we had to wait for replacement one for very long time. I thing you need to have at least 2 replacement aircraft because situations like this dose not happen ones a year. Due to this reason I kindly ask for compensation. !!!! Kind regards and I am looking foreword to hear from you.
Its noticeable during the flight that even when the seat belt signs are on, passengers continue to remain standing and several go to the toilet, without being stopped. This has happened on every flight I've been on in the last year. On one flight, nothing was said to an unruly female, she even stood up as the flight was about to land etc. Not once was she asked to control herself.
The flight over I was happy with, it was basic as I expected with a low budget flight. However, the flight back was an absolute disgrace, I know I paid a very low amount for my flight but I did not expect such a low standard of service.
Having checked in on line was unable to get back in and add extra luggage - girl at check in not helpful.
It was very windy both flights and yet they were fast and smooth. I was a bit disappointed because I had half a pot of expensive clarins product but the container was over 100ml. They took it!!! Waaaah!! A bit mean when the woman actually looked in it and saw there was only 50ml max in it. However security is important but it is flipping Christmas.
Due to severe weather we were delayed. However the worst experience was the Easy Jet booking in at Gatwick I stood for over an hour thirty minutes in the queue, I will avoid Gatwick in future
The crew was excellent, I loved every second of my voyage - a great big thanks to all the people working on my safe and fast flight to my destination.
Im very enjoyed for the services and arrangement from easy jet. The Cabin crew has provided the excellent services and i doesn't feel it is a budget airline at all
excellent travelling experience for me, who booked late, has to change as well. I'd like the fact that it is efficient, clean, feel safe and secure.
Good afternoon. To whom may concern. I was very happy with price of the ticket when I purches, I would like to inform you that I did not find any information that I supose to pay for lugage and how many Kg supose to have on your website. When I arive to airport I just find out that I buy the tiket with out lugage and I paid 35 euro + 65 euro for 5 kg extra weight. All this for what? I belive that if I find all information about extra payments nothing of these maybe did not happen. Thank you for your intrest, and maybe you can provide any information about where I can find these options for lugage weight and to pay for the lugage. Best Regards: Marius Mexi.
as a new customer i didnt know how to make a reservation and i did it twice and i paid two tickets but i traveled one but its ok
How could the price be justified for the service. no customer value at all. Can't even check in early. Look after your customers.
We are using EasyJet as a family more and more, and we are delighted. You have come a long way from the early days and we now go EasyJet whenever possible.
My flight was excellent but I was appalled to find that I was not booking directly with Easyjet. Your passing off as them and surcharges are infuriating and I will never make that mistake again
We appreciated that the weight of the suitcases could be the sum of all together (not strictly 20 per suitcase).
This was the worst experience I have ever had with a flight company, I will never in my life fly with Easy Jet again. I watched everyone board the plane and was told I could not because I was unable to check in online, although I have correspondence with Easy Jet asking them to rectify my online issues immediately, I was unable to check in online. As a result of an online glitch I was not allowed to board a plane, was laughed at when I got very upset about not making it home that night and had to pay an additional 100 euros for another flight home. My trust with online bookings and specifically with Easy Jet has been completely tarnished but if anyone would like to uphold a proper customer service, this issue will need to be addressed and resolved.
I made a mistake by clicking Berlin to London Luton, when I received the confirmation I noticed Luton airport. I tried calling and writing emails to change to Get wick. No help or response from you, it seems to me once your sales is confirmed no after sales service is of important to you.
I am not sure why it is easy jet. Who is it easy for? Nothing wrong with the flight, just felt a little more like work than flying should be.
Flight very punctual both ways. Cabin crew very pleasant and helpful. Food was of a good standard. Captain kept us well informed as to the route we were taking and also of any turbulence.
We tried to contact you to change our return journey but your contact number came up "no such number" so we wont use you again!
i had to pay extra for another flight.my father had died so i had to go home two days early.Its lucky i had sufficent funds to pay what would have happened if i hadnt, i will be looking reimbursed for this as i feel i shouldnt have had to pay extra money.
At the gate the took may handbag although it was only 3 kilos and the let other passengers go with bigger bags they told me last few passengers will be allowed the smaller size only ????? I was not confinced
Everything went very smoothly and the staff were friendly, helpful and very professional. I would recommend this service to others.
Extremely angry for being charged €55 when boarding the plane just for a tiny handbag , absolutely disgraceful ! I will never use easyjet again !
Excellent flight from Stansted, efficient security. Flight from Grenoble held up by traffic control and very slow security coming into Stansted and buses to car park were limited.
Looking at flights 3weeks before departure, the times and prices were much better than when trying to book 5 days later.
Re the value rating, you should price your fares in a way that passengers can see all would be add on charges before we continue to booking the flight. There were no problems with the flight.
Was duoed by your website pretending to be the official site of easyjet will be contacting the relevant authorities to complain about your website
I was in a hurry and I thought I was booking flights direct with easy jet. I paid a premium to you for nothing. A con.
How convenient. Travel from my local airport to Geneva... just 1.5 hours! I will happily use Easyjet again.
Easy jet is good when it works, and terrible when it does not. My flight from naples to paris was delayed upon boarding for almost 3 hours. The communication between the team and passengers was handled in an undesired way. It took longer for us to leave naples then it took to fly to paris. It was a most unenjoyable experience.
Booked and tried to change dates but it was going to cost me the price of the flights to change the dates, so never again!
Easyjet need to return to boarding people by rows - front rows first - to stop the blocked aisles as people stop to secure luggage etc. in all parts of the plane
the flight was delayed 4 and a half hours going out, we had to nag for information, then to add insult to injury they offered us a £3 voucher for refreshments, very poor service.
the service in the air was very good. The terminal at Marseille leaves a lot to be desired. Inadequate in staffing passport control, huge queues, poor refreshment facilities.
Rewrite your info re on board baggage allowance. An American, I know US English & have lived in UK but read your info to mean that, if a flight not full, a 2nd bag might be allowed. Good that I checked ahead of time to know that is not so. Also 'drop off' is deceptive as it is a regular check in line.
We only took carry on luggage and it was not easy finding room for it. It appeared that everyone had carry on both going and coming home.Apart from that it was seamless.
Delay of 2 hours because 1 Hostess fell ill and was taken to hospital. No available reserve at airport for 2 hours. Consequently young travellers had longer to drink which resulted in a very noisy flight.
The only thing about Easyjet is that its only 2 flights per day at Luton airport so when we missed our flight to go back to Paris we were stuck and had to leave the airport because Easyjet wasnt much help.
What a Joke. So you get a baggage allowance and I was over by a few kilos. I was travelling with 2 children and only checked in 1 case and had 1 small carry on trolley case. I took some items out of thebig case to make it the correct weight to check in. The check in clerk was telling me it's better to have 2 cases to spread the weight but I refuse to pay the extra when it's not really needed. So I put all the extra weight in the hand luggage. Then in the queue to board everyone was being asked to check in (for free) any hand luggage they could as the flight was so busy. So I had taken the stuff out of the case and it was put in the hold anyway for free!
AS I Usually travel by British Airways I was surprised the service was very good though I had to reorganise my packing on the way back due to my lack of forethought (bottles in my washbag)
Browse low cost flights with easyJet using the eDreams search engine above. Keep reading to find more information regarding easyJet flights.
Passengers are allowed to carry one piece of hand luggage on board easyJet flights. Hand bags, laptops, briefcases, etc. are also counted as one piece.
- Maximum dimensions: 56 x 45 x 25cm
If you would like to guarantee that your hand luggage will travel with you it must be no larger than 50 x 40 x 20cm.
Checked baggage allowance
Passengers can pay for a hold bag with a maximum weight of 20kg. Bags that go over the maximum weight are subject to excess weight fees. No bag over 32kg will be accepted. It is recommended to check bags and buy extra weight online as prices at the airport are much higher.
Tip: Passengers on the same booking can "share" weight. This means that if there are two people on the same flight booking they have a total weight allowance of 40kg which can be distributed in the bags as the passengers wish. Example: One passenger has a bag weighing 15kg and the other has a bag weighing 25kg.
All easyJet passengers must check-in online before their flight. Web check-in is available from 30 days up to 2 hours before the scheduled flight departure.
Passengers only travelling with hand luggage may proceed to the security control with their printed easyJet boarding pass. Passengers that have checked luggage can drop it off at the Bag Drop desk at least 40 minutes before flight departure.
All passengers must check-in online as easyJet no longer offers airport check-in. Airport check-in desks will be strictly for passengers that need to drop off checked bags.
Gate closing policy
The boarding gate closes 30 minutes before the scheduled flight departure. Any passengers not present at least 30 minutes ahead of departure will not fly.
All passengers are required to present an accepted form of identification for all flights, including domestic.
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easyJet was founded in 1995 and is an international low cost airline. With headquarters at the London Luton Airport, it has 20 bases across Europe. It operates flights to over 134 destinations across 30 countries in Europe, North Africa, and West Asia with a fleet of over 190 Airbus A319s and A320s.
easyJet contact: www easyjet com