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Late arrival meant delay of 45mins takeoff staff and services very hurried staff very unhelpful to Caribbean lady who was unable to make flight connection due to delays but you get what you pay for don't you
OK, so you want a review? This one is based purely on return flights (Birmingham – Dublin), taken on 21st/25th October 2013. On both flights I was flying cabin luggage only (no checked bags). I think the basics you need to know are as follows: Check-in at both airports is pretty straight forward. Waiting time through security was around 5 minutes. Both flights were on time. Check in was a bit hectic – Organised chaos springs to mind. Those who have booked priority seating (extra charge, of course) go first, then it’s a bit of a free for all. If you are travelling as a small group (2 parents and a child, for example) you probably won’t get to sit together. However, for an hour long flight, this should be no problem. The single biggest issue with boarding is due to the luggage allowance. Despite plenty of warnings about maximum size / weight of cabin bags, etc. everybody basically ignores these, and just take on whatever size case/bag they want. I personally had bought a bag to comply exactly with Ryan’s specifications, and for my trouble I had to keep it under the seat in front of me, to make room for the much bigger cases being crammed into the overhead lockers. As virtually no one checks in cases anymore, the overhead lockers have become a mini on-board hold. I imagine this would be different for longer flights. The staff were quite relaxed and helpful to anyone who needed assistance, so you’re in good hands there. Ask, and they help with a simple ‘no problem’ attitude, which is nice. Finally, a top tip: If you have the change available, get the return ticket to the city by Bus (10 Euros). Taxis are around 22-25 Euros each way, and don’t get there any faster than the 747 shuttle bus, as both buses and taxis use the same bus lane. When flying out of Dublin, get off the bus at the right terminal, or risk getting wet walking from one to the other. So, Ryan Air – cheap and cheerful, but effective: Which is what you want, right? Go get ‘em tiger.
flights went great,cost great,traveled forhobby/book launch, had a picture of old Birmingham presented and you took 50 pounds of me and ruined the trip;
Great value for money . Very impressed with the fact my hand luggage was booked on at check in at no extra cost. Flight on time. On board service excellent. Coffee dreadful.
Your website somehow conned me into thinking I was booking directly with Ryanair. I ended up paying £30 over the price I would have got direct from Ryanair. I am not at all happy with this.
Check in needs to be better organised and perhaps staff given better information to pass on to passengers. You turn up in plenty of time and end up rushing to make your flight!