The crew were excellent and extremely polite. It was my first time that I flew on RYANAIR. exceptionally happy.
When booking the flight, I was given the option to save the airport taxes if I paid via a Mastercard Debit card. I did not have one, and had to pay these charges. - When I tried to acquire one afterwards, I found out that THEY DO NOT EXIST!!
Not happy with RYANAIR. .....2 hours delay at Bucharest. ..no communication with customers...no sory ..just a little bottle of water and the most cheaper sandwich....I will contact asp the had office to let them know and I will let everyone on Facebook what kind off services they provide....never ever fly with this again in my life
Overall, the service and the flight was fine and the initial tickets were a great value. However I missed my flight and was charged five times the price of the original ticket to change it.
Got better value on the iPad browser. The laptop didn't come up with the flight I want, had to settle for next best
I think there is absolutely no reason for you to charge the rate you do to use a credit card .Will make sure not to get caught again
A very bad experience. If I can fly with another company, I'll try to do it. I paid more than 200 pounds for 3 hours delay, a faulty aircraft with many techincal problems and a very unprofessional captain.
I booket ticket for different price and in total I was charge more about £15 plus monarch charge me £7 don't know for what ? As I pay all before and buy nothing on flight ...??? So price are not realistic plus some extra charge but not sure for what and why?
After hearing bad things about Ryanair I decided to give them a chance and my first experience was my flight was delayed over 2 hours and I got moved to over 3 different gates for departure. Staff ect were fine I had hand luggage so no problem with lost/delayed baggage ect.
I had assistance which was very good in Malaga airport but at Stansted I was left in the cold open air on a wheelchair due to lack of helpers - only 2 available for 5 people - for 15 minutes
Terrible experience. I need to talkvto someone. Was made to pay for flight again and l want my money back
I think refund is needed as our whole journey was delayed for more than 6 hours. We also had to take an four hour bus ride to get to our hotel and arrived there at 4am. It was definitely not a pleasant journey for us.
was a pleasant trip overall. All i can do is praise ryanair for their good customer services.flights were faultless.
Our first time with Ryanair, as long as youabide by luggage rules you get brilliant t value for money. We will use them again.
flight was on time. i was on the 6th row and the crew was out of tea and coffee by the tim they reached me. it didnt bother me because i wasn't having any but the woman beside me wasnt too happy!
Special Assistance is very poor - very rude - when booking stated I could walk the cabin but I could not do stairs - so SA dropped at the gate and |I was told to walk - I have breathing problems and to add insult to injury was left standing on the apron in direct line of jets for 15 mins while new crew arrived - and please do not let me get started on Athens!!!
We have a massive problem with our luggage. Our luggage did not arrive with us and we have to stay at Moss Rigge airport waiting for our suitcases in the next flight. As we were in Norway just for a short stay if we did not wait for our luggage maybe we will pick it up on our return to London. We went to Norway for a big event and we had our costume for the event in our suitcases. The amount of stress we had to cope was massive and some people lost part of the rehearsal because they had to stay at the airport waiting for the luggage. Ryanair would not bring the suitcases to us on time of our event.
Staff on the fligh were very incompitent Very slow to get passengers seated, seemed to be all over the place got orders for food wrong on so many occasions
Good flight, no problem. Good value for money. Must remember to take my tablet out of hand luggage, as it was fully searched at security, delaying me!
was very disappointed when on the way home at the air port we were charged for our hold luggage when we had paid
We fly regularly with Ryanair and on every occasion abide by the hand luggage rules; so it is very annoying to see other passengers with exceptionally large cabin bags boarding the flight. They are never challenged regarding size or weight even though cabin crew have to aid in storing them. Why make these rules if you never use them?
The flight have one hour of late. And no excuse from the fly crew, no gifts, no cofee to excuse them selves. I think I won't ever travel with ryanair anymore, even if the price is very low. Every company make gifts or reductions if their flight are late or canceled.
Late arrival meant delay of 45mins takeoff staff and services very hurried staff very unhelpful to Caribbean lady who was unable to make flight connection due to delays but you get what you pay for don't you
problem arose at check-in. I had been sent a manual check-in document over my phone but every time i entered the number it kept saying that it wasnt recignised. I was staying with my gran who luckily had a computer at the ripe old age of 83. Once again i tried to check-in online with her computer and the same happened there...number not recognisable. As i had arrived so late at night at my grans i left it till the following morning....again no joy. I decided to check-in at the desk and explain my situation to the girl there. She was rude and didn't even want my explanation. She kept saying that it was €70.00 and if i didnt pay it i wouldn't fly...i was on my way to my Uncles funeral in Bradford so i had no option but to pay it. Im annoyed that 1/I received a link from Ryanair that didnt work 2/ I was dealt with by a robot of a customer services representative who quite clearly had made up her mind that i wss paying an extra €70 explanation or not.
Flight was delayed by nearly 2 hours. Aircon was not cool enough and thus made the journey more uncomfortable.
Complete lack of organisation or information at airport in response to delay. Passengers for two flights were told to go to gate even though no flight and no proper waiting facilities. No staff there to support or inform. Caused untold confusion. Delay was not Ryanair's fault.
You have completly ripped me off ... On the airport you made pay £140 then on the plaine 1 can coke £2.70 Jesus Christ.... Where are we living !!!!!!! . I have traveled around the world and I have never came across such a bad ,verry bad airline company ! Thank you anyway as I know nobody will take this into consideration God Bless.
Terrible experience - first of all I had to pay £100 pounds to put my case on the flight because I forgot to tick a box on-line - then I was subjected to a frightening experience going through security at Manchester because I happened to have a bottle of water in my bag - they were going to evacuate the terminal!
Flights were fine both ways. Bring on seat allocation soon to avoid the usual scramble on board. Access to airplane should not have to be from outside! It was a wet windy day.
Ryanair , should have another type of airplanes, maybe ones we can stretch our legs . Because if we flight like 2 or 3 hours, and i actually do many of the times , Stansted- Porto , i almost get a pain on my back trying to shrink my legs so i cannot hit the front seat.
Extremely rude staff. Almost blackmailing to NOT check us in until I paid 160 euros for 15kgs extra. Did not allow to transfer extra kilos in hand bag. We had only 4 totalling not more than 20 kgs together. Complete blackmail situation. Had to accept as it was my sons birthday. did the same to 2 more families travelling with me. If i had the time, i would have called the police. Very rude and unacceptable.
Very regrettably we had to abort our flight at the very last minute ( we were even in the queue to board as the flight had been called) but I suddenly began to bleed heavily from the mouth and in consequence I had to spend the night in Intensive Care in the Peterborough General Hospital. I am both pleased and relieved to say that nothing was found and I am now back home.
Only took hand luggage and adhered to the rules about size and weight prior to boarding. On boarding was a bit disappointed to see all shapes and sizes of hand luggage well in excess of size and weight of the stipulated specified carry on. On the return leg I witnessed a Spanish official challenging passengers boarding a Ryanair flight to Edinburgh over the size of their hand luggage and made passengers empty their hand luggage to comply with the rules and regs. There were a few who witnessed this in my queue boarding to Liverpool and were rightly worried in case they were challenged. Didn't happen though. Not consistent. Either have rules about hand luggage size and weight or don't. One or the other.
Terrible at airport, Wundt let hand luggage through. But only checking on line visitors only. 60 euros at end of holiday, for a child's luggage is disgusting to say the least.
The flight there was uncomfortable due to Ryanair using a very old plane. The legroom was non-existence and that was coupled with the fact there was no pouch pocket to put a magazine or anything else that was handheld. The rating would have been worse but the Thomson return flight pulled up the rating for offering exactly what was missing on the way there especially the extra legroom.
Ryanair flight wasn't nice as the crew weren't very happy the Aer Lingus flight was a 100 times better
we never used the flights although we lost nearly two hundred pounds after watching the tv programme we decided no thanks and flew with jet 2 brilliant O'Leary is putting peoples lives at risk, it's money first with him what a horrid man.
It is my first time to take Ryan Air. I forgot to check in on line so had to pay additional EUR 300 for 4 members of my family. This is totally ridiculous.
Check in cabin baggage is managed really poor on Bratislava airport. It almost hurts looking like they allow passengers to smash their luggage on the trolley without any order or help. I know those are not your employees, but maybe you'll be able to put the suggestion forward?
We will never fly Ryan air again. From check in to boarding and the flight experience it was dreadful
Would of been smooth sailing flight but can your flihht attendants actually do their job. Especially when people are queuing up to get on the plane. I waoted a hoir in a line 3rd from the front then when the gates open another lined formed off our line and people pushed in front of me. I did say to them but nothing . I tole the flight attendant who told me there was nothing I could do about it. Then I got pushed over and just generally pushed around until I could find a seat. Id like to note on the way to palermo same thing happened and women asked the flight assistant could she say something to the people jist arriving where the line is as she was near the back and people pushed in near the front she was completely ignored.
2, the seats are well unconfortable for a taller person, plain was quiet noisy as well. Food was nasty i wouldn't even feed my dog with it.
Due to a bereavement we wer e unable to use to flight tickets. Ryanair were not very helpful in re-arranging the flights. Therefore we lost them
The pilot had to divert to Shannon which meant we had to get a bus back to Cork (2 hours). No criticism about that as he couldn't land. Only criticism is that the information was very poor once we landed at Shannon.
unhappy to be 1 of the few whose cabin-size bag was taken away to be placed in the hold immediately prior to boarding. No such problem when returning.
It was a heavy rain before taking off, so by the time we got to the plan we were all soaked - I needed to tell the stewardess to act and move people inside the plane because others are waiting in the rain!!! Until then they were chit-chatting. Picking up my luggage in Brussels I saw that the whole is wet so I opened to realize that ALL my clothes were totally wet!!!!!!! Not little but I could pour out water from them! I needed to throw away some of them. Thank you for your care taking!
Airline great....just a shame I used your website in error and had to pay extra for a service that was virtually non existent.
Worst I have ever had u do. No Ryan air don't fly to stanstead from Prestwick your charge of1.12p min to someone who can't speak English is the pits .terible experience.
Just one problem that you charged me a lot at Pakistani nationality and Visa card other wise price is al right
Couldn't get in touch with Costumer Service for two months!! None of the telephone numbers or emails are working!
Very nice and extremely helpful staff. Beautiful, friendly women working on the plane. The only minus is that you want to sell something all the time during the flight and it is very difficult to read or sleep.
there is not enough storage space for the number of passengers. my case was removed to a locker at the front of the plane without my knowledge, this ,meant I was the last off, making me last in line for passport control and at the car hire coasting me almost 2 hours delay.
We had to wait around 25 mins after arrival in the aircraft because the door at the terminal building wer locked. Long way to walk to the immigration control. Walking escalator wasn't working.
First time user dissappointed with overall experince pre booked our seats but still felt like a cattle market bums on seats
Print gate no.earlier than 1 hr. Not enough seating at Dublin or Leeds airports except at pub or restaurant.
I would recommend an air fresher as some passengers Don't know that they are in a confined space for 3 to 4 hours
the hotel we book through you plus the flight was a scam. the hotel had closed down yet you paid money to them. Can you contact me on 07556380357 or email@example.com to discuss a refund. Or I will go public and in the media.
You should let customers know that they will have to pay an additional £20 for admin fees. It's extortion. I thought I had a flight for £40 but it turned out I paid £60. An additional third of the cost. I feel ripped off.
Very impressed, great value for money, smooth flight, short delay Bristol end due to foggy weather, however very courteous team.
We pre booked our seats 1a and 1b when got in the plane we were told we were not aloud to sit there we have to sit anywhere. A different member of the cabin crew spoke to us and said that we could sit there, little bit of a farce to be honest
I did not travel because my Dr. said I had to postpone (heart decease problem), I asked you i I could re-'schedule and got no reply
I have flown with Ryanair a lot but the distance to seat in front is restrictive for flights longer than an hour especially when i had to put my bag under seat in front
Im not happy at all. The staffs at the plane are so rough. I was asking for some food. The girl give something else more expencive without even to ask me if I want it or no. She sad that is what we have. 10 minutes latter I ask another person of the staff and he gave me want I wish.
you should be upfront with your charges, not advertise a certain price then add on your charge upping original price.
flying back to blgium,from charleroi we had no connection any more...I should have seeen it before. I called friends and it worked, but...brussels is better
Very busy plane both ways. Luggage had to go into the hold on the way back- warning that might happen would have been helpful as I would have factored that into my plan for my onward train.
I must say this was our first experience with Ryan Air and I was a little apprehensive as there name in the media is often not a good one, I found it on par with other airlines and was pleasantly surprised, even though we had to change planes as ours was faulty.
We have to pay 70 euro ,per person,just to have printed the boarding pass ...I think it is a rip-off.
My first time visiting Riga and travelling with Ryan air this was an excellent service I was most impressed
We forgot to take the print of the boarding pass however we have the soft copy. And you guys took 33 euros to get it print. It seems we are not your customer at that time you are punishing people like anything.. It is ridicoulus to take 33 euro to print a boarding pass.. Horrible policy and horrible airlines.
Flight delayed by 30 mins and half the food products on board was not available by the time the air hostess came to our seat.. dirty seats .. found some gum on the back of the front seat.. honestly I felt the budget flights in India were better off .. honestly had high hopes of Ryan air
the plane was delayed an hour from Lisbon to Dublin which is professionally inadmissible and may compromise the plans of passengers and hope you improve in time, thank you for the time.
Don't fly out of Reus. Bus from Barcelona to Reus ok but 15 Euro each way and to get a 21.40 flight we had to get a 16:00 bus. 1 1/2 hr bus journey, got to airport at 17:30. Very little there. One supplier for food & duty free, and not cheap. Very little to do there. Que for flight started 2 hours before take off, we waited 11/2 hrs before joining it but some sat on the floor in the que as soon as it was called ! Communication between airport staff and passengers poor. Pay more and get as close to Barcelona as you can.
I tried to contact ryanair customer services because theemail cconfirmation said I was flying on 12th February instead of 12th March. The numbers provides weren't allocated to anyone, so ive lost 900euro. 450 euro on my apartment deposit because I couldn't give my months notice, and a month in advance for a further 450 euro. Ive also lost my job in lanzarote for the same reason. I have had to pack up my entire life in 2 days ( the 11st was spent trying to contact ryanair ) and have had to leave the majority of my possessions with a friend in lanzarote so I basically have nothing here in ireland. Obviously I am very frustrated with this situation, and its going to cost me money I dont have to replenish my possessions until such a time as I can retreive mine from abroad. So I guess the answer to your enquiry would be a resounding NO.!!!! I am not a happy traveller!!! Now, if there is something you could do to help me rectify this, believe me, I would be extremely grateful. P. S. When I went to try to check in online, they had no record of my booking. This flight, that I didnt want has caused me no end of stress and I have yet to hear back from ryanair with anything other than a customer services number that isn't allocated. Kathleen Owens
pa da ima neka linija bar 1 na tjedan za Dublin ili London iz osijeka jer jako puno ljudi iz Osijeka i okolice zivi i radi u Londonu i Dublinu
A lots of confusion with some spanish people who did not agree with that they had to take something under theyr seat because thry had payd for the suitcase.
The food service in the plane could be better and more organized because there was a lot of confusion about the food orders.It took something less than an hour to bring me a croissant and they asked me to pay for it twice.I wasn't the only one with food delay.
It was the first time I had been on a flight in 5 years. I was very impressed with the efficiency of all the cabin crew.
It would be helpful if one could have some insight as to how long it would normally take for one to get through airport security at different times of the day. we arrived at Dublin at 5 for our flight at 7.50. We could have arrived at 7.00 am but were afraid that we would have insufficient time to get through security. We were depending on the Bus Eireann buses to get to the airport and travelling from Northern Ireland this was the only two options available to us
Has to be more clear upon booking about the lagguage policy. I thought I've been the one who ha missed soemthing, but on the airport i saw there many person having same/similar issues. It seems like a cheating to take more money till the last moment.
The flight experience was outstanding and that came down to one factor your head steard - Matthew. His style and humour was absolutely brilliant and I can't praise him enough. Well done to whoever hired him you've got a gem there
Flight was delayed but, given the weather, I didn't have a problem with that. However, not a single audible piece of info at airport (L'derry). Lots of screens with adverts & lots of info about security/bags/etc.. but nothing regarding the flight. The security at this airport is excessive & feels more like a job creation scheme.
There is a lot of physical discomfort and waisted time waiting. You really have to streamline bag checking and boarding. I've traveled all over the world in all manner of aircraft and this was nothing to write home about.
There should be in order in the plane. It was like being in a zoo. There was noisy and almost everybody were moving. In a case like this the crew should tell the people to shut up.
I didn't appreciate the 'insistence' of a very curt male steward asking in a load voice if I needed an extension for my seat belt. He asked me more than once and then sent a female steward to ask me again. Very rude and embarrassing. Not happy. Won't fly with Ryanair again.
Would not travel with Ryan Air again, all scrambling for seats like headless chickens. Hardly no legroom due to low seated chairs. Very uncomfortable. They had run out of tea on our flight. Only travelled with them twice and both occasions flight delayed by 2 hours and 1 hour.
Why should I pay more for my flight when booking a few days later? When trying to book on Ryanair website they try to get money out of you at every opportunity.
e-dreams is entirely a deceitful company because I booked my tickets through RYAN AIR and the amount that your company charged me was 50 euros more. I will press charges in the cyber crime of your country
Flight was delayed for more than 1,5 hours. due to this delay, the car rental company charged us an extra 40€ for picking the car at destiny after 11pm. I am going to claim to Ryanair the refund of this amount
Your charge of £14 was exessive give I could have booked directly on the Ryan air site and avoided it. Your website/added no value
acknowledge customer presence with a polite greeting & ease the tension at no extra cost but goes that extra mile with a smile !
I am disapointed about your service regarding the miss of my flight as I have called you to rebook my seat because I had a travel insurance unfortunately you have refused to do so,so I had to pay 189 euros to come back home.i do not know why we pay the travel insurance for?many thanks and good luck with your job.
Free for all in finding a seat. Had to put my bag under seat as there was no space left in overhead lockers where clearly a number of bags exceeded the size limits. I am only short but there is no leg room so a 2 hour flight was just about bearable. Flight was 1.5 hours late on outward journey. Check in and entry back to Stansted is poor.
Transport did not pick me up on time I was then made to pay another £100 to get boarding pass they was not very helpfull
I was asked to check in my luggage once I entered the airplane. I didn't like it, later I had to wait for my luggage and missed my bus from the airport
An awful flight, no leg room and stewardesses who seemed to be incapable of controlling noisy children
Called to gate over an hour too early Priority boarding queue was none existant as people wre jumpin the queue. Once boarding took place we experinced people literaturally running to the front to gain access to the front seats, pretty poor! Once on board we found thta our trays had not been cleaned they were so bad we had to ask for a cloth to clean them ourselves. Staff not very professional.
This website gives good value prices but then the taxes are enough so that it's the same price of any other booking wesite. They charged me and my friend completely wrong and it was horrible to try to fix it. Do not recommend.
while sitting in an isle seat on return journey I was very cold. I reported this to hostess and it got slightly warmer.
I found it pretty disgusting that passengers arriving late for boarding who had priority seats were still able to sit in them. We witnessed a couple with a young boy having to move minutes before take off because two passengers had arrived late. I expect that these passengers would have then been separated from each other as all other seats had pretty much been taken. It was my view that once all priority passengers had sat in their seats, any spare seats were able to be taken by non-priority passengers. If this is not the case and people already sitting in their seats moments before take-off have to move because some priority passengers were late, then perhaps it would be a good idea to introduce ‘reserved’ tickets for seats that have been paid for.
I could not print out my return boarding pass without having to select to pay for seat allocation, even tho I didn't want it. This is just another sneaky surcharge
we had lovely seats with plenty of leg room thanks to a lovely pilot who was off duty. There was nobody sitting in them and he offered these to us Soo kind
Excellent flight. The return flight landed early. My hand luggage was put in the hold for free both ways!
It was to expensive. The correct rate for a BGY-PAL flight should be 150,00 Euro all inclusive. I was surprised to be obliged to have a printed boarding card. Rayanair is probably the last airline to enfoce this NON-Green policy. We don't want to waste paper when technology grant an easy solution. Please push for a change.
Slight delay on the return flight with mix up with reserved seating,airport staff where no not too pleased Did not get my change for drink as promised.
Both outgoing and incliming flights changed within 2 weeks of travelling therefore limited opportunity to fly with alternative airline at a reasonable price. Both flights were over 2 hours later than planned. On the return flight as a result of not paying to check in I was separated from my 7 year old daughter who the cabin crew would have allowed to sit on her own. I had to bargain with other discruntled passengers to ensure the safety and supervisin of my daughter by exchanging seats.
I had a small bag and a small case and yet they had to be combined. This is stupid when I saw people putting bags and all sorts under their coats. Please add a very small bag to allowance ,passport and maybe. Hanky. Very differcult for a lady with no pockets. Discrimination.
Although there was not a huge amount of seat room, it was OK for the journey of just under three hours.
Worse!!!, flight from Brussels to Rome was canceled. I have to take a connection flight from Rome to Zurich. I also reserved hotel in Rome but I lose all these and could not get money back.
Very worrying when booked on ipad while traveling around, then realized had to print my own boarding passes, or be charged each 70 euro each, if we did,t Lucky we had help from desk at hotel to do it on their computer,did,nt like no seat reserved,
The price quoted by Ryanair increased by £33.82, when it appeared on my bank statement. I queried this with Ryanair, who refused to refund the additional cost. This makes me very wary of booking with Ryanair again.
Excellent service couldn't fault it. Weather conditions weren't great but still managed to take off on time and arrive early.
Didn't like the free for all seats. You can pre-book seats but then with all the additonal costs the fare is not very cheap
Seat area was dirty with crumbs from previous flight. Flight only available at 9pm so was inconvenient to get to Galway on same day as arrival time is late in the day.
My main complaint is ,after paying for Priority Boarding,we were simply allowed to queue jump at the gate , only to have to join another queue to board the plane ,all via one door.
I could not check in on line your website seemed to be faulty keep getting error that you could not find my booking but the booking desk in faro soon did for 140euro I am not impressd
Bag drop and security are greatly improved. One thing you can improve is the seven day bar on printing boarding passes. My trip lasts 8 days, meaning access to my home printer was not available before I left so that my return flight could not have the boarding pass printed. That creates a hassle finding a printer whilst travelling.
Flight was late arriving and seats are a little cramped. Also I was charged £5 for booking seat there wasn't an option for free seat allocation online, this was a hidden charge, for which I don't seem to be able to get a receipt
Late departure,. standing for 30mins between departure gate and aircraft, no hot food on board, no ice available for cold drink.
Flight had 3 stag parties on board ,and some of them were out of control.I saw one guy enter the back area while the stewardesses were busy up the plane with the food trolley and steal wine.I saw another guy touch one of the young stewardesses, she was doing her best to manage them but they were in "pack" mode and carried on making lewd suggestions and gestures towards her and other passengers!They were shouting and using foul language.I felt very uncomfortable and intimidated as I was seated within a group of them and travelling alone. In my judgement while the stewards tried to keep the parties happy it was the stags that were calling the shots and in charge of the behaviour on board.I felt sorry for one of the young stewardesses who I saw in tears when we reached Alicante.At least one of the members of a stag party had physically molested her which I witnessed,no wonder the girl was in tears!So that was my experience dublin to alicante last week!!!!!!!!!Not one I want to repeat.
There was waiting and changing of gate at Stansted but the flight was alright and everything was fine.
As I copied and pasted my credit card details by mistake as a passenger name which meant that instead of my first name which is very long i only had an initial, i was told that i had to pay the same price than my flight to change the name, i didnt even take the flight. Having worked for banks in disputes departments i knew there is nothing i can do apart from never chosing Ryanair again.
Your Ryanair web site is far too complicated for ease of use. When talking to people this is a universal grumble.
At Bologna airport, I had to go to East Terminal to check-in the luggage and then return to the Main Terminal to board. This was not properly informed in advance.
The flight to and from Malta to Bristol , with the bit of extra leg room,(and I am small) went off very well.
Very good journey both outbound and return. All flights on time and very smooth landing. Only negative is the amount and size of some hand luggage on board flights- limited space in overhead lockers and a number of people had great difficulty getting luggage stored before take-off which was distressing to customers and flight staff. Maybe price could be reduced for hold luggage which would reduce number onboard. Otherwise good value for money. Will use again.
Probably not your problem but some separation of passengers ib the departure section at Malaga would be helpful.
Slight delay coming home from prague these things happen but we were put on the busses sat there 20 25 minutes in the cold with the door's open that was unnecessary flights were brilliant can't complain
Serve hot drinks first or there is no time to drink them on some flights as they are too hot. If you charge £51 for a case in the hold do not let other people on with cases just as big for hand luggage. Upsetting!
I haven't rated 5 stars but only because there was a slight delay on the outward trip, good value for money
The new Ryanair attitude wonderful! Friendly, welcoming staff and allowed carry my handbag, made life so easy.
Be warned people that the early flight back to kerry is extremely difficult to get to through passport control ,it's so busy! and don't try to get through the electronic passport area as it delayed us so long that we missed our flight even though we got to the gate 20 mins before take off.we had to wiat another 4 hours for a flight to cork and pay e110 each.nobody in the airport seemed to know anything about flight times or gates to be used.it was a complete farse. however the flight from kerry to faro was excellent.
I didnt like the feeling that all the timeI have to pay extra money. I didnt like to stand in a long long line waiting for the gates to open (not in time!!!). Stansted airport is not a cofortable place to be in.
The pilot that time to come back in milan was much appreciated becaused when the time to landed are very smooth. Last 27 nov. 2014 time 8 to 11am.
to charge 70 pound for people didn't or had no chance to do the online check in printing,this is like a punishment. this is not service at all. for a airline company to set up this kind of game...........
Fine originally but changed flight to day before snd paidextra £200..very expensive. .surprised the 150 wasnt taken off that Nd just pay difference
I had trouble with the website and could not get the PDF print of the boarding pass, in the end I came to the airport having only printed the e-ticket which stating that my reservation was confirmed. I had checked in on line before arriving at Stansted. When told I would be charged £15 for printing my boarding pass, the man behind the desk was very defensive and rude. He said I was lucky to not be charged £70! In every other way the service provided by RyanAir was efficient - and pleasant. I think it is an unpleasant, unfortunate policy to charge for printing one piece of paper when the customer has tried, as a paper copy and had already checked in online.
Extra luggages should be charged much less. Come on, 60 euros for an extra bag?!!! That's 4x times what I've paid for the tickets!
You need to change the rules of ladies not being able to carry handbags as most ladies have all travel documents in there bags
Charges for choosing seats and for overweight luggage are not clear before reservation. The allowed weight for checked-in luggage is way lower than other flights.
This flight was cancelled. We had to pay £500 to get home as we were left stranded in Italy we had to cut out holiday short after 24 hours and fly home using another holiday the hotel refused refunds this was a holiday from hell I would like to know your contact details if I am not offered a refund we will be taking this to court.
Booked last minute. Despite several attempts over two days managed to print all information, including boarding passes for JET2 but boarding passes for Ryanair printed blank. Travelled 2 hours from centre of Paris to Beauvais airport, asked at information desk about lack of prints, told had to wait until Ryanair desk opened. Young man at Ryanair desk very helpful, advised to return to information desk to check for problems with web site at time of booking so that decision could be made around any further charges. Information desk refused and took 140 euros to allow us to board despite the fact that we quite clearly had followed process from paperwork we provided. If we had gone through the process why would we not print boarding passes? When eventually boarded were herded on like cattle as flight was late. Took 2 hours of standing due to lack of seating to eventually board plane, resulting in standing on tarmac whilst incoming passengers alighted. In flight PA system so unclear that still haven't heard any of the safety information and don't know what, if anything, was available to purchase from duty free
To my utter disbelief, on my return from Riga I was asked to pay extra €7 as a "security fee" at the Riga airport, as I was told that for some reason this was not covered by Ryanair's ticket price. There was no mention of this when purchasing the ticket. Highly disappointing.
Everybody that every discusses Ryan Air agrees, you only use Ryan Air if you absolutely have too. You would never choose Ryan Air out of choice!
Suggest that when staff are making announcements into microphone that they speak slowly,clearly and with distinct vocabulary.
Let passangers choose sears at airport check in ( by check in machine) rather than having everybody standing in line for hours. Nobody pays for seating anyway.
just before take off; the plane turned back and we had to change planes: Long delay and unfriendly staff:
It is stated only one piece had luggage and lots of people had 3 was no room for bags so was being put under people seats appauling one woman was told get ya handbag in case when ithers with 3 bags went through never rite i use bournemouth ryanair alot but has put me off this time was like cattle market
Unfortunately I and three others travelling with me were on our way from kerry to dublin for flight to malta when I got a phone call that my husband had died suddenly so we had to return home from Dublin and did not take our flight. Anne Reen O'Donoghue
The only problem we had was at stansted we was 2 kg over weight so had to take off the case and put in the hand bag i travel a lot and i have to say rayanair are the worst for this so just be careful on your weight-
Stop herding people like cattle. Flight was 25 minutes late in arriving and then passengers were held on plane far too long.
i find your online check in hard to follow and not all information given such as can only check in on line 15 days before you depart and only if you pre book you seat other than this good price good service
There was a superb Steward from the Basque country who really made the trip for me. An extremely amusing person.
difficult to find departure gates due to poor signage at airport. long walk with small children/older person with mobility issues - and no alternative to stairs at final gate!
The flight had to turn back cause of the technical problem, then we had to wait and wait for it being de-de-layed al the time.without anyone telling us latest infos, voucher was 10Euros that can only be used in one restaurant, which is unprofessional, disappointments all the way. Bad Ryanair, I am considering not to fly with you anymore, definitely if i will have another airline choice, will not choose you for sure. Delays happen, its okay, it was almost 10 hrs and you know the most dissappointing was the HANDLING of situation.