Not happy with RYANAIR. .....2 hours delay at Bucharest. ..no communication with customers...no sory ..just a little bottle of water and the most cheaper sandwich....I will contact asp the had office to let them know and I will let everyone on Facebook what kind off services they provide....never ever fly with this again in my life
When booking the flight, I was given the option to save the airport taxes if I paid via a Mastercard Debit card. I did not have one, and had to pay these charges. - When I tried to acquire one afterwards, I found out that THEY DO NOT EXIST!!
The crew were excellent and extremely polite. It was my first time that I flew on RYANAIR. exceptionally happy.
Got better value on the iPad browser. The laptop didn't come up with the flight I want, had to settle for next best
Overall, the service and the flight was fine and the initial tickets were a great value. However I missed my flight and was charged five times the price of the original ticket to change it.
Generous 10kg hand luggage allowance is an open door to those other passengers who think that a suitcase is acceptable as hand luggage - delay in off loading bags was unacceptable and they should be made to pay additional fees.
I think there is absolutely no reason for you to charge the rate you do to use a credit card .Will make sure not to get caught again
A very bad experience. If I can fly with another company, I'll try to do it. I paid more than 200 pounds for 3 hours delay, a faulty aircraft with many techincal problems and a very unprofessional captain.
After hearing bad things about Ryanair I decided to give them a chance and my first experience was my flight was delayed over 2 hours and I got moved to over 3 different gates for departure. Staff ect were fine I had hand luggage so no problem with lost/delayed baggage ect.
I booket ticket for different price and in total I was charge more about £15 plus monarch charge me £7 don't know for what ? As I pay all before and buy nothing on flight ...??? So price are not realistic plus some extra charge but not sure for what and why?
Terrible experience. I need to talkvto someone. Was made to pay for flight again and l want my money back
You should charge a little extra for check in silly way of doing it then you want to charge 7 0 pounds if you don't have the print !! Hidden charges at end of process not nice
I think refund is needed as our whole journey was delayed for more than 6 hours. We also had to take an four hour bus ride to get to our hotel and arrived there at 4am. It was definitely not a pleasant journey for us.
was a pleasant trip overall. All i can do is praise ryanair for their good customer services.flights were faultless.
Flight was a little shaken at First but overall good one suggestion recommend sick bags at the back of the chairs
flight was on time. i was on the 6th row and the crew was out of tea and coffee by the tim they reached me. it didnt bother me because i wasn't having any but the woman beside me wasnt too happy!
Special Assistance is very poor - very rude - when booking stated I could walk the cabin but I could not do stairs - so SA dropped at the gate and |I was told to walk - I have breathing problems and to add insult to injury was left standing on the apron in direct line of jets for 15 mins while new crew arrived - and please do not let me get started on Athens!!!
We have a massive problem with our luggage. Our luggage did not arrive with us and we have to stay at Moss Rigge airport waiting for our suitcases in the next flight. As we were in Norway just for a short stay if we did not wait for our luggage maybe we will pick it up on our return to London. We went to Norway for a big event and we had our costume for the event in our suitcases. The amount of stress we had to cope was massive and some people lost part of the rehearsal because they had to stay at the airport waiting for the luggage. Ryanair would not bring the suitcases to us on time of our event.
Staff on the fligh were very incompitent Very slow to get passengers seated, seemed to be all over the place got orders for food wrong on so many occasions
Good flight, no problem. Good value for money. Must remember to take my tablet out of hand luggage, as it was fully searched at security, delaying me!
was very disappointed when on the way home at the air port we were charged for our hold luggage when we had paid
We fly regularly with Ryanair and on every occasion abide by the hand luggage rules; so it is very annoying to see other passengers with exceptionally large cabin bags boarding the flight. They are never challenged regarding size or weight even though cabin crew have to aid in storing them. Why make these rules if you never use them?
The flight have one hour of late. And no excuse from the fly crew, no gifts, no cofee to excuse them selves. I think I won't ever travel with ryanair anymore, even if the price is very low. Every company make gifts or reductions if their flight are late or canceled.
Late arrival meant delay of 45mins takeoff staff and services very hurried staff very unhelpful to Caribbean lady who was unable to make flight connection due to delays but you get what you pay for don't you
problem arose at check-in. I had been sent a manual check-in document over my phone but every time i entered the number it kept saying that it wasnt recignised. I was staying with my gran who luckily had a computer at the ripe old age of 83. Once again i tried to check-in online with her computer and the same happened there...number not recognisable. As i had arrived so late at night at my grans i left it till the following morning....again no joy. I decided to check-in at the desk and explain my situation to the girl there. She was rude and didn't even want my explanation. She kept saying that it was €70.00 and if i didnt pay it i wouldn't fly...i was on my way to my Uncles funeral in Bradford so i had no option but to pay it. Im annoyed that 1/I received a link from Ryanair that didnt work 2/ I was dealt with by a robot of a customer services representative who quite clearly had made up her mind that i wss paying an extra €70 explanation or not.
Flight was delayed by nearly 2 hours. Aircon was not cool enough and thus made the journey more uncomfortable.
Horrendous flight as sat next to a very large male that needed some of my seat as well. Flight was full so could not move seats and spent a lot of time standing in the rear galley as felt to squashed in my seat. Longest flight of my life!!!
Complete lack of organisation or information at airport in response to delay. Passengers for two flights were told to go to gate even though no flight and no proper waiting facilities. No staff there to support or inform. Caused untold confusion. Delay was not Ryanair's fault.
You have completly ripped me off ... On the airport you made pay £140 then on the plaine 1 can coke £2.70 Jesus Christ.... Where are we living !!!!!!! . I have traveled around the world and I have never came across such a bad ,verry bad airline company ! Thank you anyway as I know nobody will take this into consideration God Bless.
Terrible experience - first of all I had to pay £100 pounds to put my case on the flight because I forgot to tick a box on-line - then I was subjected to a frightening experience going through security at Manchester because I happened to have a bottle of water in my bag - they were going to evacuate the terminal!
Stansted Airport is now very much larger and too much walking required. Felt like cattle going through security checks - more checkpoints required.
Flights were fine both ways. Bring on seat allocation soon to avoid the usual scramble on board. Access to airplane should not have to be from outside! It was a wet windy day.
Ryanair , should have another type of airplanes, maybe ones we can stretch our legs . Because if we flight like 2 or 3 hours, and i actually do many of the times , Stansted- Porto , i almost get a pain on my back trying to shrink my legs so i cannot hit the front seat.
Extremely rude staff. Almost blackmailing to NOT check us in until I paid 160 euros for 15kgs extra. Did not allow to transfer extra kilos in hand bag. We had only 4 totalling not more than 20 kgs together. Complete blackmail situation. Had to accept as it was my sons birthday. did the same to 2 more families travelling with me. If i had the time, i would have called the police. Very rude and unacceptable.
Very regrettably we had to abort our flight at the very last minute ( we were even in the queue to board as the flight had been called) but I suddenly began to bleed heavily from the mouth and in consequence I had to spend the night in Intensive Care in the Peterborough General Hospital. I am both pleased and relieved to say that nothing was found and I am now back home.
Only took hand luggage and adhered to the rules about size and weight prior to boarding. On boarding was a bit disappointed to see all shapes and sizes of hand luggage well in excess of size and weight of the stipulated specified carry on. On the return leg I witnessed a Spanish official challenging passengers boarding a Ryanair flight to Edinburgh over the size of their hand luggage and made passengers empty their hand luggage to comply with the rules and regs. There were a few who witnessed this in my queue boarding to Liverpool and were rightly worried in case they were challenged. Didn't happen though. Not consistent. Either have rules about hand luggage size and weight or don't. One or the other.
Terrible at airport, Wundt let hand luggage through. But only checking on line visitors only. 60 euros at end of holiday, for a child's luggage is disgusting to say the least.
The flight there was uncomfortable due to Ryanair using a very old plane. The legroom was non-existence and that was coupled with the fact there was no pouch pocket to put a magazine or anything else that was handheld. The rating would have been worse but the Thomson return flight pulled up the rating for offering exactly what was missing on the way there especially the extra legroom.
I had assistance which was very good in Malaga airport but at Stansted I was left in the cold open air on a wheelchair due to lack of helpers - only 2 available for 5 people - for 15 minutes
Ryanair flight wasn't nice as the crew weren't very happy the Aer Lingus flight was a 100 times better
we never used the flights although we lost nearly two hundred pounds after watching the tv programme we decided no thanks and flew with jet 2 brilliant O'Leary is putting peoples lives at risk, it's money first with him what a horrid man.
It is my first time to take Ryan Air. I forgot to check in on line so had to pay additional EUR 300 for 4 members of my family. This is totally ridiculous.
Check in cabin baggage is managed really poor on Bratislava airport. It almost hurts looking like they allow passengers to smash their luggage on the trolley without any order or help. I know those are not your employees, but maybe you'll be able to put the suggestion forward?
We will never fly Ryan air again. From check in to boarding and the flight experience it was dreadful
Would of been smooth sailing flight but can your flihht attendants actually do their job. Especially when people are queuing up to get on the plane. I waoted a hoir in a line 3rd from the front then when the gates open another lined formed off our line and people pushed in front of me. I did say to them but nothing . I tole the flight attendant who told me there was nothing I could do about it. Then I got pushed over and just generally pushed around until I could find a seat. Id like to note on the way to palermo same thing happened and women asked the flight assistant could she say something to the people jist arriving where the line is as she was near the back and people pushed in near the front she was completely ignored.
2, the seats are well unconfortable for a taller person, plain was quiet noisy as well. Food was nasty i wouldn't even feed my dog with it.
Due to a bereavement we wer e unable to use to flight tickets. Ryanair were not very helpful in re-arranging the flights. Therefore we lost them
The pilot had to divert to Shannon which meant we had to get a bus back to Cork (2 hours). No criticism about that as he couldn't land. Only criticism is that the information was very poor once we landed at Shannon.
unhappy to be 1 of the few whose cabin-size bag was taken away to be placed in the hold immediately prior to boarding. No such problem when returning.
It was a heavy rain before taking off, so by the time we got to the plan we were all soaked - I needed to tell the stewardess to act and move people inside the plane because others are waiting in the rain!!! Until then they were chit-chatting. Picking up my luggage in Brussels I saw that the whole is wet so I opened to realize that ALL my clothes were totally wet!!!!!!! Not little but I could pour out water from them! I needed to throw away some of them. Thank you for your care taking!
Airline great....just a shame I used your website in error and had to pay extra for a service that was virtually non existent.
Worst I have ever had u do. No Ryan air don't fly to stanstead from Prestwick your charge of1.12p min to someone who can't speak English is the pits .terible experience.
Flight out was faultless. However the rtn experience was horrendous. Queued for nearly 1 and a half hrs to check one bag in. Then queued for passport control. Then rushed straight to gate as flight was boarding. Not even time to grab a bottle of water or spend a penny nevermind anything else. A long time to be on your feet. Very unimpressed with gran canaria airport and staff. No problems with easy jet last October so was surprised and disappointed.
Just one problem that you charged me a lot at Pakistani nationality and Visa card other wise price is al right
Couldn't get in touch with Costumer Service for two months!! None of the telephone numbers or emails are working!
Very nice and extremely helpful staff. Beautiful, friendly women working on the plane. The only minus is that you want to sell something all the time during the flight and it is very difficult to read or sleep.
there is not enough storage space for the number of passengers. my case was removed to a locker at the front of the plane without my knowledge, this ,meant I was the last off, making me last in line for passport control and at the car hire coasting me almost 2 hours delay.
First time user dissappointed with overall experince pre booked our seats but still felt like a cattle market bums on seats
Print gate no.earlier than 1 hr. Not enough seating at Dublin or Leeds airports except at pub or restaurant.
I would recommend an air fresher as some passengers Don't know that they are in a confined space for 3 to 4 hours
the hotel we book through you plus the flight was a scam. the hotel had closed down yet you paid money to them. Can you contact me on 07556380357 or firstname.lastname@example.org to discuss a refund. Or I will go public and in the media.
You should let customers know that they will have to pay an additional £20 for admin fees. It's extortion. I thought I had a flight for £40 but it turned out I paid £60. An additional third of the cost. I feel ripped off.
Very impressed, great value for money, smooth flight, short delay Bristol end due to foggy weather, however very courteous team.
We pre booked our seats 1a and 1b when got in the plane we were told we were not aloud to sit there we have to sit anywhere. A different member of the cabin crew spoke to us and said that we could sit there, little bit of a farce to be honest
The pilot approached landing in Seville too fast, most of us passengers had to brace ourselves. Scary and uncomfortable.
I did not travel because my Dr. said I had to postpone (heart decease problem), I asked you i I could re-'schedule and got no reply
I have flown with Ryanair a lot but the distance to seat in front is restrictive for flights longer than an hour especially when i had to put my bag under seat in front
Im not happy at all. The staffs at the plane are so rough. I was asking for some food. The girl give something else more expencive without even to ask me if I want it or no. She sad that is what we have. 10 minutes latter I ask another person of the staff and he gave me want I wish.
you should be upfront with your charges, not advertise a certain price then add on your charge upping original price.
flying back to blgium,from charleroi we had no connection any more...I should have seeen it before. I called friends and it worked, but...brussels is better
The flight was delayed but the pilot made up the time as he said he would at the beginning and kept us informed of any issues, very reassuring.
Very busy plane both ways. Luggage had to go into the hold on the way back- warning that might happen would have been helpful as I would have factored that into my plan for my onward train.
I must say this was our first experience with Ryan Air and I was a little apprehensive as there name in the media is often not a good one, I found it on par with other airlines and was pleasantly surprised, even though we had to change planes as ours was faulty.
We have to pay 70 euro ,per person,just to have printed the boarding pass ...I think it is a rip-off.
My first time visiting Riga and travelling with Ryan air this was an excellent service I was most impressed
We forgot to take the print of the boarding pass however we have the soft copy. And you guys took 33 euros to get it print. It seems we are not your customer at that time you are punishing people like anything.. It is ridicoulus to take 33 euro to print a boarding pass.. Horrible policy and horrible airlines.
Flight delayed by 30 mins and half the food products on board was not available by the time the air hostess came to our seat.. dirty seats .. found some gum on the back of the front seat.. honestly I felt the budget flights in India were better off .. honestly had high hopes of Ryan air
the plane was delayed an hour from Lisbon to Dublin which is professionally inadmissible and may compromise the plans of passengers and hope you improve in time, thank you for the time.
Your staff have a far better attitude to customers,than do BA.Too big for their own good in OUR opinion,(my wife and I.Thanks for trouble and hassle free flying RYANAIR.
I cancelled the trip and trying to get my money back, without success... In future, I'll choose other companies more reliable and flexible with cancelling policy and refunding.
Don't fly out of Reus. Bus from Barcelona to Reus ok but 15 Euro each way and to get a 21.40 flight we had to get a 16:00 bus. 1 1/2 hr bus journey, got to airport at 17:30. Very little there. One supplier for food & duty free, and not cheap. Very little to do there. Que for flight started 2 hours before take off, we waited 11/2 hrs before joining it but some sat on the floor in the que as soon as it was called ! Communication between airport staff and passengers poor. Pay more and get as close to Barcelona as you can.
Ryanair was quite a let down. Limited or no stock on the trolley which was not apologised for, I guess that means this happens a lot as it seemed an everyday occurrence for the steward.
I tried to contact ryanair customer services because theemail cconfirmation said I was flying on 12th February instead of 12th March. The numbers provides weren't allocated to anyone, so ive lost 900euro. 450 euro on my apartment deposit because I couldn't give my months notice, and a month in advance for a further 450 euro. Ive also lost my job in lanzarote for the same reason. I have had to pack up my entire life in 2 days ( the 11st was spent trying to contact ryanair ) and have had to leave the majority of my possessions with a friend in lanzarote so I basically have nothing here in ireland. Obviously I am very frustrated with this situation, and its going to cost me money I dont have to replenish my possessions until such a time as I can retreive mine from abroad. So I guess the answer to your enquiry would be a resounding NO.!!!! I am not a happy traveller!!! Now, if there is something you could do to help me rectify this, believe me, I would be extremely grateful. P. S. When I went to try to check in online, they had no record of my booking. This flight, that I didnt want has caused me no end of stress and I have yet to hear back from ryanair with anything other than a customer services number that isn't allocated. Kathleen Owens
pa da ima neka linija bar 1 na tjedan za Dublin ili London iz osijeka jer jako puno ljudi iz Osijeka i okolice zivi i radi u Londonu i Dublinu
A lots of confusion with some spanish people who did not agree with that they had to take something under theyr seat because thry had payd for the suitcase.
The food service in the plane could be better and more organized because there was a lot of confusion about the food orders.It took something less than an hour to bring me a croissant and they asked me to pay for it twice.I wasn't the only one with food delay.
It was the first time I had been on a flight in 5 years. I was very impressed with the efficiency of all the cabin crew.
It would be helpful if one could have some insight as to how long it would normally take for one to get through airport security at different times of the day. we arrived at Dublin at 5 for our flight at 7.50. We could have arrived at 7.00 am but were afraid that we would have insufficient time to get through security. We were depending on the Bus Eireann buses to get to the airport and travelling from Northern Ireland this was the only two options available to us
Has to be more clear upon booking about the lagguage policy. I thought I've been the one who ha missed soemthing, but on the airport i saw there many person having same/similar issues. It seems like a cheating to take more money till the last moment.
The flight experience was outstanding and that came down to one factor your head steard - Matthew. His style and humour was absolutely brilliant and I can't praise him enough. Well done to whoever hired him you've got a gem there
Flight was delayed but, given the weather, I didn't have a problem with that. However, not a single audible piece of info at airport (L'derry). Lots of screens with adverts & lots of info about security/bags/etc.. but nothing regarding the flight. The security at this airport is excessive & feels more like a job creation scheme.
There is a lot of physical discomfort and waisted time waiting. You really have to streamline bag checking and boarding. I've traveled all over the world in all manner of aircraft and this was nothing to write home about.
There should be in order in the plane. It was like being in a zoo. There was noisy and almost everybody were moving. In a case like this the crew should tell the people to shut up.
I didn't appreciate the 'insistence' of a very curt male steward asking in a load voice if I needed an extension for my seat belt. He asked me more than once and then sent a female steward to ask me again. Very rude and embarrassing. Not happy. Won't fly with Ryanair again.
This was my first experience of eTickets and found it all a bit daunting. Perhaps next time will be easier.
Would not travel with Ryan Air again, all scrambling for seats like headless chickens. Hardly no legroom due to low seated chairs. Very uncomfortable. They had run out of tea on our flight. Only travelled with them twice and both occasions flight delayed by 2 hours and 1 hour.
Why should I pay more for my flight when booking a few days later? When trying to book on Ryanair website they try to get money out of you at every opportunity.
e-dreams is entirely a deceitful company because I booked my tickets through RYAN AIR and the amount that your company charged me was 50 euros more. I will press charges in the cyber crime of your country
Flight was delayed for more than 1,5 hours. due to this delay, the car rental company charged us an extra 40€ for picking the car at destiny after 11pm. I am going to claim to Ryanair the refund of this amount
When I book a flight I expect the luggage to be booked for both the outbound and inbound. This is not the case with Ryanair and they're making a lot of money on this I bet.
Your charge of £14 was exessive give I could have booked directly on the Ryan air site and avoided it. Your website/added no value
acknowledge customer presence with a polite greeting & ease the tension at no extra cost but goes that extra mile with a smile !
I am disapointed about your service regarding the miss of my flight as I have called you to rebook my seat because I had a travel insurance unfortunately you have refused to do so,so I had to pay 189 euros to come back home.i do not know why we pay the travel insurance for?many thanks and good luck with your job.
The boarding procedure is just painful. Why are you not strict about the size of hand luggage? You have a measure, it should be used.
Free for all in finding a seat. Had to put my bag under seat as there was no space left in overhead lockers where clearly a number of bags exceeded the size limits. I am only short but there is no leg room so a 2 hour flight was just about bearable. Flight was 1.5 hours late on outward journey. Check in and entry back to Stansted is poor.
Transport did not pick me up on time I was then made to pay another £100 to get boarding pass they was not very helpfull
I was asked to check in my luggage once I entered the airplane. I didn't like it, later I had to wait for my luggage and missed my bus from the airport
An awful flight, no leg room and stewardesses who seemed to be incapable of controlling noisy children
Called to gate over an hour too early Priority boarding queue was none existant as people wre jumpin the queue. Once boarding took place we experinced people literaturally running to the front to gain access to the front seats, pretty poor! Once on board we found thta our trays had not been cleaned they were so bad we had to ask for a cloth to clean them ourselves. Staff not very professional.
This website gives good value prices but then the taxes are enough so that it's the same price of any other booking wesite. They charged me and my friend completely wrong and it was horrible to try to fix it. Do not recommend.
while sitting in an isle seat on return journey I was very cold. I reported this to hostess and it got slightly warmer.
I found it pretty disgusting that passengers arriving late for boarding who had priority seats were still able to sit in them. We witnessed a couple with a young boy having to move minutes before take off because two passengers had arrived late. I expect that these passengers would have then been separated from each other as all other seats had pretty much been taken. It was my view that once all priority passengers had sat in their seats, any spare seats were able to be taken by non-priority passengers. If this is not the case and people already sitting in their seats moments before take-off have to move because some priority passengers were late, then perhaps it would be a good idea to introduce ‘reserved’ tickets for seats that have been paid for.
I could not print out my return boarding pass without having to select to pay for seat allocation, even tho I didn't want it. This is just another sneaky surcharge
we had lovely seats with plenty of leg room thanks to a lovely pilot who was off duty. There was nobody sitting in them and he offered these to us Soo kind
Excellent flight. The return flight landed early. My hand luggage was put in the hold for free both ways!
It was to expensive. The correct rate for a BGY-PAL flight should be 150,00 Euro all inclusive. I was surprised to be obliged to have a printed boarding card. Rayanair is probably the last airline to enfoce this NON-Green policy. We don't want to waste paper when technology grant an easy solution. Please push for a change.
Slight delay on the return flight with mix up with reserved seating,airport staff where no not too pleased Did not get my change for drink as promised.
Both outgoing and incliming flights changed within 2 weeks of travelling therefore limited opportunity to fly with alternative airline at a reasonable price. Both flights were over 2 hours later than planned. On the return flight as a result of not paying to check in I was separated from my 7 year old daughter who the cabin crew would have allowed to sit on her own. I had to bargain with other discruntled passengers to ensure the safety and supervisin of my daughter by exchanging seats.
I had a small bag and a small case and yet they had to be combined. This is stupid when I saw people putting bags and all sorts under their coats. Please add a very small bag to allowance ,passport and maybe. Hanky. Very differcult for a lady with no pockets. Discrimination.
Although there was not a huge amount of seat room, it was OK for the journey of just under three hours.
Worse!!!, flight from Brussels to Rome was canceled. I have to take a connection flight from Rome to Zurich. I also reserved hotel in Rome but I lose all these and could not get money back.
Very worrying when booked on ipad while traveling around, then realized had to print my own boarding passes, or be charged each 70 euro each, if we did,t Lucky we had help from desk at hotel to do it on their computer,did,nt like no seat reserved,
The price quoted by Ryanair increased by £33.82, when it appeared on my bank statement. I queried this with Ryanair, who refused to refund the additional cost. This makes me very wary of booking with Ryanair again.
Excellent service couldn't fault it. Weather conditions weren't great but still managed to take off on time and arrive early.
Great flight out, good times, on board staff work very hard ! 1 hour delay on return, staff understandably in a rush to get people on.
£70 check in charge !! for the ticket that was £53 in total !! i am not going to use your website anymore, and I will block it now
Didn't like the free for all seats. You can pre-book seats but then with all the additonal costs the fare is not very cheap
Hi overall everything was ok ,but is the fact you don't tell us where we land ,that is what put me off ,and price are not fixe ,
Seat area was dirty with crumbs from previous flight. Flight only available at 9pm so was inconvenient to get to Galway on same day as arrival time is late in the day.
My main complaint is ,after paying for Priority Boarding,we were simply allowed to queue jump at the gate , only to have to join another queue to board the plane ,all via one door.
I could not check in on line your website seemed to be faulty keep getting error that you could not find my booking but the booking desk in faro soon did for 140euro I am not impressd
Bag drop and security are greatly improved. One thing you can improve is the seven day bar on printing boarding passes. My trip lasts 8 days, meaning access to my home printer was not available before I left so that my return flight could not have the boarding pass printed. That creates a hassle finding a printer whilst travelling.
Flight was late arriving and seats are a little cramped. Also I was charged £5 for booking seat there wasn't an option for free seat allocation online, this was a hidden charge, for which I don't seem to be able to get a receipt
Late departure,. standing for 30mins between departure gate and aircraft, no hot food on board, no ice available for cold drink.
Ryan air charged us EACH £70 to print our birding passes! Total usury. The airport had no wifi and as travelers we had no access to wifi during our travels.
Assistance was requested for both the outward and return flights; it only materialised at Stanstead, nothing at Valencia. On the return assistance finally arrived after we requseted it, but we were taken to the wrong gate, and had to find our own way to the correct gate.No assistance arrived at Stanstead despite waiting half an hour; gain we had to make our own way through Customers to Baggage Retrieval
Flight had 3 stag parties on board ,and some of them were out of control.I saw one guy enter the back area while the stewardesses were busy up the plane with the food trolley and steal wine.I saw another guy touch one of the young stewardesses, she was doing her best to manage them but they were in "pack" mode and carried on making lewd suggestions and gestures towards her and other passengers!They were shouting and using foul language.I felt very uncomfortable and intimidated as I was seated within a group of them and travelling alone. In my judgement while the stewards tried to keep the parties happy it was the stags that were calling the shots and in charge of the behaviour on board.I felt sorry for one of the young stewardesses who I saw in tears when we reached Alicante.At least one of the members of a stag party had physically molested her which I witnessed,no wonder the girl was in tears!So that was my experience dublin to alicante last week!!!!!!!!!Not one I want to repeat.
There was waiting and changing of gate at Stansted but the flight was alright and everything was fine.
As I copied and pasted my credit card details by mistake as a passenger name which meant that instead of my first name which is very long i only had an initial, i was told that i had to pay the same price than my flight to change the name, i didnt even take the flight. Having worked for banks in disputes departments i knew there is nothing i can do apart from never chosing Ryanair again.
Your Ryanair web site is far too complicated for ease of use. When talking to people this is a universal grumble.
The flight to and from Malta to Bristol , with the bit of extra leg room,(and I am small) went off very well.
Very good journey both outbound and return. All flights on time and very smooth landing. Only negative is the amount and size of some hand luggage on board flights- limited space in overhead lockers and a number of people had great difficulty getting luggage stored before take-off which was distressing to customers and flight staff. Maybe price could be reduced for hold luggage which would reduce number onboard. Otherwise good value for money. Will use again.
Probably not your problem but some separation of passengers ib the departure section at Malaga would be helpful.
Slight delay coming home from prague these things happen but we were put on the busses sat there 20 25 minutes in the cold with the door's open that was unnecessary flights were brilliant can't complain
Serve hot drinks first or there is no time to drink them on some flights as they are too hot. If you charge £51 for a case in the hold do not let other people on with cases just as big for hand luggage. Upsetting!
I haven't rated 5 stars but only because there was a slight delay on the outward trip, good value for money
The new Ryanair attitude wonderful! Friendly, welcoming staff and allowed carry my handbag, made life so easy.
Be warned people that the early flight back to kerry is extremely difficult to get to through passport control ,it's so busy! and don't try to get through the electronic passport area as it delayed us so long that we missed our flight even though we got to the gate 20 mins before take off.we had to wiat another 4 hours for a flight to cork and pay e110 each.nobody in the airport seemed to know anything about flight times or gates to be used.it was a complete farse. however the flight from kerry to faro was excellent.
I didnt like the feeling that all the timeI have to pay extra money. I didnt like to stand in a long long line waiting for the gates to open (not in time!!!). Stansted airport is not a cofortable place to be in.
KEEP IT UP! DAMN GOOD VALUE EUROPEAN TRAVEL. DOING WHAT FREDDY LAKER TRIED,BUT BEATEN BY THE BIG BOYS. WELL DONE O'LEARY!
The pilot that time to come back in milan was much appreciated becaused when the time to landed are very smooth. Last 27 nov. 2014 time 8 to 11am.
to charge 70 pound for people didn't or had no chance to do the online check in printing,this is like a punishment. this is not service at all. for a airline company to set up this kind of game...........
Fine originally but changed flight to day before snd paidextra £200..very expensive. .surprised the 150 wasnt taken off that Nd just pay difference
I had trouble with the website and could not get the PDF print of the boarding pass, in the end I came to the airport having only printed the e-ticket which stating that my reservation was confirmed. I had checked in on line before arriving at Stansted. When told I would be charged £15 for printing my boarding pass, the man behind the desk was very defensive and rude. He said I was lucky to not be charged £70! In every other way the service provided by RyanAir was efficient - and pleasant. I think it is an unpleasant, unfortunate policy to charge for printing one piece of paper when the customer has tried, as a paper copy and had already checked in online.
Ryanair has ground-force in BCN, why not in Porto? I don't mind having to stroll // walk to the aircraft, it's actually pleasant to get a breath of fresh air and look around if the weather is OKAY, but to be held in a queue for 10 minutes before boarding the plane OUTSIDE the airport with wind blowing and drizzling rain, is supposed to be something of the past in European airports I think..
You need to change the rules of ladies not being able to carry handbags as most ladies have all travel documents in there bags
Charges for choosing seats and for overweight luggage are not clear before reservation. The allowed weight for checked-in luggage is way lower than other flights.
Was redirected to Bologna which created an uncomfortable situation since i had made atrangements and had to cancel for the late arrival, this not only caused loss of money but also loss of personal and vital appointments that will never be replaced
This flight was cancelled. We had to pay £500 to get home as we were left stranded in Italy we had to cut out holiday short after 24 hours and fly home using another holiday the hotel refused refunds this was a holiday from hell I would like to know your contact details if I am not offered a refund we will be taking this to court.
Ryan Air have certainly upped their game. Pleasant staff, no delays, more space than last time I travelled with then, good value I felt.
Booked last minute. Despite several attempts over two days managed to print all information, including boarding passes for JET2 but boarding passes for Ryanair printed blank. Travelled 2 hours from centre of Paris to Beauvais airport, asked at information desk about lack of prints, told had to wait until Ryanair desk opened. Young man at Ryanair desk very helpful, advised to return to information desk to check for problems with web site at time of booking so that decision could be made around any further charges. Information desk refused and took 140 euros to allow us to board despite the fact that we quite clearly had followed process from paperwork we provided. If we had gone through the process why would we not print boarding passes? When eventually boarded were herded on like cattle as flight was late. Took 2 hours of standing due to lack of seating to eventually board plane, resulting in standing on tarmac whilst incoming passengers alighted. In flight PA system so unclear that still haven't heard any of the safety information and don't know what, if anything, was available to purchase from duty free
To my utter disbelief, on my return from Riga I was asked to pay extra €7 as a "security fee" at the Riga airport, as I was told that for some reason this was not covered by Ryanair's ticket price. There was no mention of this when purchasing the ticket. Highly disappointing.
Everybody that every discusses Ryan Air agrees, you only use Ryan Air if you absolutely have too. You would never choose Ryan Air out of choice!
Suggest that when staff are making announcements into microphone that they speak slowly,clearly and with distinct vocabulary.
Let passangers choose sears at airport check in ( by check in machine) rather than having everybody standing in line for hours. Nobody pays for seating anyway.
just before take off; the plane turned back and we had to change planes: Long delay and unfriendly staff:
It is stated only one piece had luggage and lots of people had 3 was no room for bags so was being put under people seats appauling one woman was told get ya handbag in case when ithers with 3 bags went through never rite i use bournemouth ryanair alot but has put me off this time was like cattle market
So nice not to be interrogated about cabin luggage and made to feel stupid as you are about to board. Shame it's not same at ll airports. Price pretty high though.
Unfortunately I and three others travelling with me were on our way from kerry to dublin for flight to malta when I got a phone call that my husband had died suddenly so we had to return home from Dublin and did not take our flight. Anne Reen O'Donoghue
The only problem we had was at stansted we was 2 kg over weight so had to take off the case and put in the hand bag i travel a lot and i have to say rayanair are the worst for this so just be careful on your weight-
We were made to queue on a winding staircase in the cold and wind for ages. The stench of diesel fuel was awful. It made me sick.The aircraft was refuelling.(Manchester)
Despite being clear about my assistance needs there seemed to be a state of confusion among the assistance staff at Edinburgh Airport. This resulted in myself and other disabled travellers waiting on the Tarmac for a suitable lift to arrive.
Stop herding people like cattle. Flight was 25 minutes late in arriving and then passengers were held on plane far too long.
i find your online check in hard to follow and not all information given such as can only check in on line 15 days before you depart and only if you pre book you seat other than this good price good service
There was a superb Steward from the Basque country who really made the trip for me. An extremely amusing person.
Flight was good. Only thing I would say is the seats are not very comfy for an 3-4 hour flight. Also need more hot food options. But over all flight was fine.
difficult to find departure gates due to poor signage at airport. long walk with small children/older person with mobility issues - and no alternative to stairs at final gate!
The flight had to turn back cause of the technical problem, then we had to wait and wait for it being de-de-layed al the time.without anyone telling us latest infos, voucher was 10Euros that can only be used in one restaurant, which is unprofessional, disappointments all the way. Bad Ryanair, I am considering not to fly with you anymore, definitely if i will have another airline choice, will not choose you for sure. Delays happen, its okay, it was almost 10 hrs and you know the most dissappointing was the HANDLING of situation.
Hi! I was due to fly to Tallinn from London Stanstead , but I got so sick, that I could not go. And I did not know how to cancel or change a flight?!? What is possible to do and what she'll I do in future, if I need to cancell or change my flight
crammed in like caged hens. Weren't allowed to use the toilets for extended periods because of the food trolly in the isle.
The flight was delayed from London and on our way back to London, we were late due to the delay of train to the Airport. We were there when other passengers are boarding but they bluntly refused despite the fact that my daughter was on crutches. The experience was totally bad.
the flight out was great the flight back was delayed and turned me off flying with ryanair again we were called to board then informed the flight was delayed we them boarded and we were informed that the flight would be delay as they needed deicer in the wings when the captain and cabin crew spoke on the speaker system you could not understand them
Travelling Ryanair is always a challenge and will remain so as long as customers are the smallest part of their business plan.
my flight to Paris Beauvais was cancelled due to air traffic strike, we were offered a stay in 5 star hotel in Terviso which i think was too generous for the price i payed for the ticket. the only thing i thought it was a bit strange is that they didn't offer us a ride to the hotel even though they had their own shuttle.
Cuando fui a España no me cobraron llevando una mochila y una maleta de mano, sin embargo de vuelta a Londres, una semana después, me cobraron 50 euros de más, siendo la misma mochila. Hay que hacer algo con eso porque eso no es normal.
hassle with online check-in and we had been cruising and were unable to access computer to print off boarding card. However it was sorted and we didn't have to pay the charge.
Rayanair didn't write am or pm in they flight and I bought 7am thinking was 7pm. Thank you god I discovered that one day before. Also to print my boarding card was a nightmare, the system wouldn't aloud me to do that in London.
Flight arrived on time which was good. Could have done without the singing by a cabin crew member to get people to buy scratch cards. That would have been suited to another flight such as Ibiza / a younger crowd.
We stood in line for ten minutes in cold sleet waiting to board the plane, when we got on there was a free for all trying to load the overhead bags, some bags had to go to the hold.
Booked Luton / knork and return, knock, but somehow I ended flying back to stsnstead which was terribly inconvenient
E DREAMS IS AN ABSOLUTE RIP-OFF AND SHOULD BE OUTLAWED- THEY DO ABSOLUTELY NOTHING FOR AN EXTORTIONATE FEE
It is absolutely absurd to be allowed with only 15 kg of luggage. I had to spread my things in the other 2 luggages that I was allowed with in the cabin.
As usual with Ryanair we got what we paid for. Reserved seat, priority boarding and still cheaper than other airlines. On time both there and back.
Great trip I can't thank Ryanair and stanstead airport enough smooth transaction on line for ticket swift check in on line and language drop stress free travel I'm booking again soon thank you
The flight was really nice..the only bad point is that I had to pay 30 pound more because of three kilos extra of my suitcase..
The flight was fine I required some assistance with a broken ankle airline staff were helpful and attentive.
We were amazed at the number of idiots who decided they would sit wherever they choose regardless of the allocation -talk about making life difficult for everyone. Why???
Hire polite staff for future flights. Chairs were uncomfortable. Plane was dirty. The constant advertising and harassment to buy souvenirs, scratch cards etc is very annoying. Offer a free drink to passengers as it is a 4 hour flight and we departed an hour late.
it was the worest service i got in the world how come , your company take more fees because of it didnt make check in
it is a waste of time (for workers and passengers), annoying and prejudice asking people to show their passaports just because they are not EUROPEANS.
love the decrease in inflight commercials.. would love to see you keep the lights off as well, so those who want to nap....CAN
20 pounds more for have paying with my deb card, are you Crazy or what? And 5 more pounds for choose my sit for what? For stay along with noisey children?
I booked online , excited with the price however , I booked on a phone , couldn't printout a boarding pass,thought I ticked the check luggage,didn't ,thought I'd nominated a return flight, but didn't. All in a one way ticket to Ireland cost me close to 350.00Euros, here's one dumb Ozzie who won't fly Ryan Airways. This is the stuff of Irish jokes
Any flight that lands safely is a good flight, but the airline's job is to make the experience great, even a budget airline. and particularly ryanair.
i was robbed of 325.56 EUROS by this flight. Just because i wasn't able to CHECK-IN ONLINE. I've tried Etihad, Cathay pacific, Thai Airways etc... but none required checking online once you've paid for them because it's so misleading. I've paid for it! So let me fly on it! The word Checking online should be bigger than your logo that says RYAN AIRWAYS stupid!
We had to use the exit from the back of the plane and board a bus to arrivals, instead of the airbridge at the front as the passengers for the return flight were waiting to board. Suggest allowing an extra 10 minutes in the flight schedule to enable passengers to exit and enter the plane from the front using the airbridge?
flights were excellant cant find fault but thought fare was ecessive as the ones i travelled with had paid 100 pounds less than me and had the same facilities
Flight on-time and taken care of very good during the flight. Ryan air will be used again if flights are available from leeds bradford.............my preferred airport!
May be cheap flights however, you pay excessive amount for luggage 170 euro above what was paid for online. Never again with this airline. End up costing more flying with Ryanair than with an international airline.
In flight magazine not available, but this would make it easier to chose any purchases you would like to make on board.
let down by cabin staff who were patronising to customers, They blocked the aisle meaning a passenger and child could not return to their seat for 20 minutes.
I HAD A PRIORITY Q TICKET, AND THERE WAS NO PRIORITY QUEUE, WE PAID FOR A SERVICE THAT LITERALLY DOES NOT EXIST
Service charges were not made clear during the booking process of the flight until the very end when payment was to be made.
Arriving in high winds at Leeds Bradford, and the first attempt at landing having to be aborted, the pilot was very calm and reassuring and managed to land smoothly at the second attempt - Well Done to him !!
TERRIBLE. FLIGHT WAS CANCELLED AND OVER 100 PEOPLE WERE LEFT TO FIND THEIR OWN WAY. ONLY 2 AGENTS AT THE COUNTER WHO COULD DO NOTHING BUT HAND OUT A SHEET OF PAPER TELLING HOW TO OBTAIN A REFUND.
I checked in at desk 52 at Alicante where I was informed that my case was 3kg overweight . MY NEW WEIGHING scale had registered 19 kg.I am having my scale checked by Wheights and Measures and would be grateful if you could check the accuracy of your scales.
I would like ryanair goes to South America specially in Brazil because is a company like that we need there.
bueno no se nos quita el miedo con la compañia. Se pasaron ustedes tanto. Yo vole mucho por cambios de residencia y mi familia ya no quiere con ustedes. pero creo lo estan intentando osea no me fue mal y creo volare en mas ocasiones pero si tengo problemas esta claro que no.
Pleased to report faultless journeys out and back - on time, baggage handling efficient especially on return journey.
We flew with Ryanair, so I did not expect more than I got....... Its take take take from Ryanair, attitude is FU, but thats what you expect from them,.
refreshment service poor, did not get to everybody, largely because of going backwards and forwards for hot food. Would be better to just offer cold food and hot & cold drinks on such short flights.
hully gully=getting seated (we did fine, as asked the stewardesses!) was an ordeal as flight attendants did not speak german and 98% of passagers excluding us were germans!HUH
I CAME BEFORE 1 OUER TO THE AIREPORT AND THE STAFF SAID THAT THEY CANT GIVE ME MY BOEARDING PASS EVEN FOR 100 POUNDS .I WAS LEFT IN A STREET EVEN I PAYED 100 POUNDS I DID NOT GET MY BOARDING PASS AND I DONT KNOW WICH STAFF MADE IT BECAUSE I COULD NOT SEE HER NAME AND SURNAME
Very nervous and frustrating is the situation regarding the limitation of the luggage. Especially, when you have connected flights, with different policy for the luggage.
Ryanair as usual, uncomfortable I was forced to check in my canine luggage when I had space over my head on the plane and people boarding after me arrive to the plane with their suitcases, this made me arrive late to a meeting I had in London
The booking in process at Stanstead was dreadful no clear signs and very slow. The actual flight was fine both ways. Coming home, our baggage was just thrown, my case damaged and many with contents falling out. Disgusting.
We payed for priority seats and still had to struggle to get seats as people ran on flight from back of plain, and other passengers came down in lift and pushed in front of passengrs queing on the stairs, not much in the price on other airlines, and the baggage is very strict 1kilo over you want £20 whqt a rip off
Base flight cost was good but the add-ons for a bag in the hold;pre-booked seats and card charges were unreasonable.
Due to strikes I was not able to take this flight - and although I tried very hard, RyanAir was not able to propose another flight ... and I had to return with another company via Germany to London !!! meant waiting the whole night in Milan Airport and 10 hours stopover ... and an expense of 220 euros !!!
plane didn't land at destination, diverted to Budapest, remained there for several hours with very little information, we were then flown back to Bratislava - where other carriers had been landing without issue all evening!!
Thank you for your good and helpful service at South charlori airport in Belgium especially with my baggage service.
Was off to funeral at very short notice and paid £300 to get there but if I had a crystal ball I could get flights for less than £100!!!!
hand held computers not working, staff using pen and paper, nothing left by he time the staff reached our seating. Had to put our hand luggage in the hold then when we went on board there was no luggage in the overhead compartments above us. Thankfully no delay or that would have hit it right on the head. sort of what we expected from Ryanair. We try to avoid them like the plague but occasionally we have no option.
Headline price good but absolutely everything charged for as an extra with very limited hand luggage allowed.
I travel alot but I never meet like the staff of rayanair at malaga airport they are the worth intertaiment in the world
First of all, I wrote to your customer service e nobody answer me. Second, I bought two tickets from Dublin to Barcelona at Easter (Flight: EHSUTZ) and paid 312.03 euros instead of 277.06 Euros that was what I should have paid. What Do I have to do to fix this mistake?? I was 35 euros OVERCHARGED! If you want I can send you 2 pictures to prove to you!
Do not like Ryan Air, but they are trying harder nicer at Shannon, then at Gatwick. Not much customer charm on the ground.
I am sure there will be a valid reason but I couldn't understand seating everyone like sardines when ther were so many empty seats.
Flight was half an hour late in taking off. Unsure of the reason. I had pre- booked a window seat.Plane was full. I was squashed into the window ( sitting beside two particularly large , vociferous men who did not pause for breath during the whole trip.
Staff were excellent professional and helpful. The queuing before boarding was intolerable and completely unneccessary
I have never in my life been so scared on a flight. I am not a nervous flyer but this flight may have changed that. Worst lead up to landing and landing I've ever experienced. On the plus side the air stewardess on board was very kind and helpful to the numerous passengers requesting sick bags and water.
Cheap, quick flight....no frills means exactly that...anyone taller than 6 foot should pay for a window seat or prepare to be very uncomfortable
Not a well informed trip to Reus. Not Ryanairs fault however because booking was made and everything else was done thru the internet, you can not ask question. I relied on 4 different Tourist Centre and all the information they can give me going to Reus was get a coach. All of them gave me the timetable and no one has given me any information about other form of connection like a train service. I was out at 6am to catch my 11am flight. The coach did not come till 9am went to Reus airport and of course I was late. The plane was still there but the Ryanair staff at the airport said we can not let you get on the flight. I have no choice but to pay an extra 110 euros to get on the evening flight. The staff at the Ryanait counter said I have to go back to Barcelona and get the flight from there. I asked how do I go back. This place is in the middle of nowhere. She said go outside and you will get something at the arrival section. I ask again, "Is there a nearest train or any form of transport that I can get to go back to Barcelona. She answered I DONT KNOW. How amazing that I can not get anything positive. I have no alternative but to go to the direction of the arrival area. There were 2 private cars outside which i thought would be expensive. After 10 minutes a taxi came and I asked if he can drive me to the nearest train or coach station and the driver said to get the private car as it would be cheaper which I did. I told the driver if there is a train station or the nearest train station going to Barcelona and he did. I paid 20 euros. Got on the train and paid 9.90 euros and I reach Barcelona. Again I took the train to Barcelona Le Prat airport to get my boarding pass and I was told to come back at 7pm. It was only 3pm. i waited for 4 hours before I could get my boarding pass. Of course I can noy go anywhere for fear that I will miss anything and because I paid another 5 euros to get to Le Prat I have only 10 euros left wirh me which I will be using to get me somet...
Flight due to depart late evening - delayed for several hrs, then cancelled. no Ryan Air rep to tell us what's happening. Held up for 19 hrs. For those of us who are not so "tech savvy" & don't have internet access on our mob phones it would have been good to have a Ryan Air Rep to tell us whats going on!
Outward from EMA to Dub 28/12/13/(FR 537): on-time but treated like Cattle in Dept Hall. Return (FR 536), 30 min delayed take-off: not a single word of apology from R Air.
Charleroi airport was so disorganised chaos was let through to go to plane and had to stand in the stairwell for ages,lady behind was from Ryan air and was travelling with partner and she was very disappointed they even sent a text to complain.previous flight with Ryan was excellent,there was no hassles at the air port.
Online check in was not available (tried at least 4 times during 2 days before the flight). Ryanair staff in the check-in desk was not helpful, gave only formal answers and was no helpful (customer-minded) at all.
Pre-paid parking: If you paid for your prepaid parking during the on-line check in process the day before the flight was due to leave, the delay in receiving a confirmation as well as the absence of any instructions; this leaves you unsure as to whether parking provision has been secured.
LAnding in Stansted was a nightmare to get home (Ealing). trains were too expensive - £25 pounds single. Couch took 1 hr and 45 mins to get to Victoria . Ryan air planes are a joke! Easyjet is much better
No hassle with bags and brilliant being able to carry my handbag for my tickets and passport We had started to use aerlingus for that reason but we are back
If the plane is delayed let us know why and ahead of time I missed my train and had to pay 55£ to get back home. I was very in convinced by this as well as not being informed that I needed to fill out a customs paper before getting into the international customs line.
To hard to contact customer services and staff at airport were not helpful. how hard can it be to change a flight
I have been pleasantly suprised by the excellent service you provide at an excellent rate. The staff are pleasant and very professional. Well done. I fully intend to fly with you again.
Really like the Ryanair cabin crew (Warren, Stefan, Laura and N..?) who looked after us with charm and enthusiasm. Wish I had thought to take snacks with me as food choice overpriced and junky. Pleased I paid extra for priority boarding/seat but thought price overall quite expensive....
More leg room. If someone like myself. Tall! Staff could sugest if you would like to move. If there is something with more room. There often is ie spare seats together. Sitting upright for four hours is not good. Ps I know it's sometimes impossible. On my last flight after two hours I went to the loo I noticed three empty seats ??
going ahead of time, coming back 15 minutes late. Taking a flight in a smaller airport is less stressfull. Keep on operating in this way!
Price of flight good due to the fact that it was a late flight at night but this had major disadvantages as it was not possible to get suitable public transport to our destination. We had to hire a taxi which ended up costing us 200 euro.
Good value and easy to book. Just need to be aware that Ryanair are very strict on hold luggage weight
The 'free for all' for seats actually seems to slow the boarding time down as people try to wander up and down to find a good seat. Perhaps allocate an area when boarding or just give people a seat number.
Both flights were good but return flight better. Ryanair seems to be improving their customer friendliness.
Should be allowed to sit in vacant empty seats while inflight, possibly a bad attitude from air hostess prevented this ????
great value for money, it cost less to get to and from Norway than it would have done for train tickets to London. It's a budget airline so you can't expect any added extras!
Reus airport is 100km away from Barcelona. On sundays there is a shuttle service that takes you there, however, the trip is about 2hours and only leaves once a day so that you arrive 2hours in advance. The airport did not have much services.
Much better since ryanair stopped trying to sell those cigarettes and million cards, and the passengers can actually have a proper flight and silence. It isnot nice to leave people outside in the rain and cold, specially old people and kids and babies. I think its a bit to much, we are not cows, we are people! And ryanair would gain much more if treated people as people and not as cows...
Although it was not at the fault of airline we were diverted to another airport they however laid on a bus to take us to gdansk aka ask but who was picking us up from gdansk had a long wait for us overall it was ok
Only that we had a 3 hr delay '& found out when we were called to the gate & told , plane hadn't left Majorca yet , but getting picked up other end at 3am was a bit of a problem .
Paid for all the incidentals when I booked so wasn't a budget flight. BA would not have been much more in comparison and probably more convenient as I could have flown out of Heathrow.
I was very disappointed to discover a 45 euro surcharge when checking in on my return flight at the airport. While I am sure this extra charge is flagged somewhere discreetly on your website and in your T&C's, it is clearly a trap to dishonourably extract money from your customers. If you can't make money by being transparent then you are on the edge of being fraudulent.
Very skeptical flying ryanair, but would definately fly with them again. Great also now you are allowed to take on a cabbin bag and handbag
Very pleased ! Thank you ! Only one citicism. Announcement stated plane was ready to leave and then the queue at the gate to get on the plane did not move for twenty minutes.
The website for the price of the luggage check in thus, we paid more than we expected at the end...we were not satisfied and it will affect our choice in the future...
No customer care, no thank you or enjoy your flight, just rudeness. Wouldnt expect anything else from Ryanair staff
There is far to many bags being taken on the flight, all the overhead lockers were full .We had to sit with our bags between our feet. when you are 6ft 4ins thats not comfortable. stick the lugage in the hold.
You messed up my initial booking. I had to ring an expensive phone line to get help. Woman kept stalling me and told me she has cancelled booking, and I need to rebook. Then she asks for my bank details over the phone, I decline to provide them as you must have my card details on the original booking. I rebooked with a different company. I sent you an email of complaint which you have ignored. I discover she lied, the booking remained AND you kept my money. Shameful, unscrupulous.
Am just greatfull we landed in one piece, was windy but comming into Rodos, at one point i did see our landing strip on the top right of our window!
The coffee which was sold on board was undrinkable. Some flight attendants seemed to have little care as to whether the passengers could understand their announcements due to a mix of poor English and speaking far too quickly.
terminal was not good. At nine in the evening. No newspaper. Almost all shops closed. No shops after security
Dear Sir/Madam, my flight was cancelled due to the French Air Traffic controllers strike. ryan Air has refunded to money to you in relation to this as they have informed me. I would be very grateful if you could refund the money due to me to my account. My flight number was DQ3LSR under the name of Alan Sheehy.
flight was on time the hotel in Marrakech was very bad service very very bad will fly again with you but chose my own accommodation.
Rude Flight Attendant, paid extra for Priority deal with Ryanair but had to sit across the isle from my girlfriend! Asked if there was dairy in a chicken and bacon wrap to which the hostess repeatedly said no, after eating the wrap, i find out that it did have dairy which i have an intolerance for.
The flight was cheap for a reason. I feel as though you get what you pay for. The service might have been better if I had payed more.
it would be very convenient if customers could save the boarding pass on their phones and use this to check in. While travelling, it is an inconvenience to have to find a printer to print the boarding pass.
The flight tp paris was awful. The landing went wrong and the pilot had to take off again, inable to land because of strpong winds. This is not the fault of Ryanair but the pilot, instead of reassuring the passangers, seemed very nervous when he announced he would try aagin, probably would not be able to land and tells us he would then fly to Lille. A terrifying experience. the flight back was delayed by almost 2 hours but there did not seem to be a weather problem at all.
I paid for luggage to be put in the hold as I had hand luggage also as when booking it was stipulated that only 1 piece of luggage was allowed on the aircraft. On boarding other passengers were allowed 2 pieces of luggage on board (their suitcases and hand bags) - obviously they didn't pay for extra baggage
There was no food to purchase on board the aircraft from Bristol. We arrived in Spain at 21.00 starving and too late to eat out. Very poor organisation by Ryanair. Return flight delayed by 2.5 hours due to strikes in France.
There is no serbian translation. Employees talks only English. What if everybody do not know English ? Otherwise the flight is excellent.
Plane was late taking off. Shannon congested by the number of flights taking off around the same time,
Nothing todo with flight wich was very good but the distance to walk from getting of flight to baggage cllection was quite far the walkin coveyor belt none existing only inuse for getting on flight
LPA being developed extensively, making facilities much better BUT could do with more signage to the bus stops to places across the island; moved significantly during the work. Brussels airports : BRU - as good as usual; CRL could do with more seats (many occupied overnight by non-travellers)before security, and after check-in frequently have to sit away from your gate location.
I feel cheated!!! ;(((( I'm just preparing text for newspaper about how I was cheated in Ryanair , if my Ryanair does not refund me money for a bag that I had already paid !!!! As I had a fear of extra payments, my bags were carefully measured and weighed , and I paid one extra bag , circa 30EUR . When I went through security in London and asked where I'm going with my extra paid bag, they told me just to go to the gate , and on the gate they told me that I have to pay another 60GBP for the same bag , even though I told them that its paid for EUR 30 , and their response was that I needed to make check in of that bag . Very unfriendly and arrogant Ryanair employee. I feel cheated , because they told me to go after the security at the gate and there they robbed me for 60GBP And even all duly paid and told me that I do not have time to get back to re -check bags. I am not guilty for this mistake! I believe that the money that I extra paid, should be returned, which I duly paid! If not all of Croatia will be informed of the fraud in the Ryanair!
Held in corridor for one and a half hours in Alicante after going through boarding gate. No-one communicated with us. Rumours came through the crew had not arrived. Held with no access to seats, water or toilet facilities. Just totally unacceptable.
Most annoying when u check the price of the flight as I did and got a quote of 499 euro but coiuldn't book at the time .when I checked later they had gone up and I eventually paid 812.82. Including 41.98 trip cancellation insurance which I did not take out but appeared when I had my payment made a very low mean and cheating task.
With all of the hidden extras ie baggage & seat charges the flights are not as cheap as first shown.
The flight suffered from technical difficulties, and was delayed for 3 hours. This is a drawback for a short city trip.
Total chaos, power cut at the London Stansted at 11.15 a you knew about disruptions but you didn't care about passengers quing up and Ryanair flight to Poznan just flown. Absolutely dreadful experience
Airport out of the way. The flight was good. Friendly.There's always more to think about on this airline. They try to get money out of you any way they can. Flew home on AirBerlin and it was like another world.
Terrible - we did not get any information about cancellations until after we had arrived at the airport. We had to queue for over 4 hours to see if we could get an alternative flight then found the only flight was for the evening of the day before we were due to fly back. Then we had to pay over £100 to travel back home by train.
SANTIAGO - STANSTED London Good flight crew, efficient and no frills. Even in spite of a significant delay due to the incoming aircraft, we arrived in Stansted 2 minutes ahead of schedule!
Perhaps it should be clearer that the Belgium airport is a fair way our of Brussels and trains/buses required as well as needing an hour travel time.
I booked Ryanair with some tribidation having read many bad reports about them but was pleasantly surprised. Efficient and courteous at all points.
terrible desk service, very bad attitude from the representative, extra luggage incredibly expensive, no payment with credit card in the airplane.
East Midlands check in had 4 desks open for 9 flights long wait, eventually opened 9. Desks after waiting 40 minutes.. Big queue for security , BIG FAIL ...in addition we were not advised of the 2 hour flight delay from Palma until after our plane should have taken off very poor communications, once we got on the plane we were further delayed by another 1.5 hours, not told until the plane was fully seated...
Delayed over 3 hours. Very little information provided with Ryanair staff nowhere to be seen. Accept delay was outside their control but contact with staff would be good. Information board was not updated often enough.
Lost boarding passes, computer printers at Stansted very slow and expensive, ran out of time re-printing boarding passes so just re-printed car-park tickets to avoid complications on exiting from car-park. Didn't get to holiday at all !! Very disappointing all around...!!
It was all great! Loved the fact that Ryanair lets you board through both doors, front and back! Thanks!
The cost of the flight was competitive but paying 70 euros for a BOARDING PASS seemed like extortion and will put Ryanair on the bottom of my list for future travel.
Cabin crew asked me to present my passpprt becausw he didnt see a stamp on the boarding pass. And the attitude was very racist and discriminative. He staryed by asking "u Chinese? " . Im a korean and. Out of all the passengers he stops only me because im an asian and I dont have a stamo on the board ing pass?. First who get stamps on the BOARDing pass not the passport. Second, what is with that attitude "u chinese?" How stupid and rude can he be. I showed him instead thw stamp on my passport on top of explaining that everyone had to come through the passport check in order to enter the gate area. After he let me go and I sat in my seat. He brought two more crews to ask AGAIN my passport. I was embarrassed and mad that they treated me like a criminal. Rtyan air should teach the crew a service mind not the authority mind. Very comparable service quality compare to the other low cost airlines.
Rules for one luggage allowance allowed exiting Manchester sucks. Security policy? Why does it apply exiting other countries and on Ryanair bag allowance not a UK law flying out. Flybe allows 2.. Hand luggage and handbag. Just asking!!!!!
Excellent trip. Flight times changed but was given plenty of notice and many reminders. The flight time was better.
Food so expansive and bad quolity. Bottle of water 330ml £3 is way too much! Chips for almost£4 only a few chips in the box! Very bad and expansive.
The flight was great with exception that the stewards seemed almost to take pleasure in bumping into me each time they went up or down the aisle
I had weighed my case at home and the weight was fine. At the airport it was 16.9 kg. My hand luggage was heavy enough and I was concerned that would be weighed at check-in so I didn't transfer things from one case to the other. I had to join another queue to pay £20 excess. I am 4'11", weigh 8st 8lbs. Behind me in the queue were people much taller, much larger and much heavier and I was charged £20 for 1.9 kilos! Boarding involved the usual queue. The actual flight was ok, despite being charged £2.50 for a 50p bottle of water. Upon landing it was very bumpy and suddenly the pilot stamped on the brakes and we all lurched forward, there were some cries; it was as if he did not know the runway and where he needed to stop in order to turn to taxi. If it had been wet we would have skidded. I have flown often and this was the worst landing I have ever experienced.
no complaints, possibly attendants could steer passengers into seats row by row as the plane fills up. flown twice and each time theres been a big fight at the back over seats
We were asked to move our bags and keep them under the seats in front of us because there wasn't enough space for everybody's luggage. People tended to have quite big hand luggage which didn't seem right as we had paid to have our suitcase checked in and it seemed the regulations weren't respected by other travellers.
No selelection of food on both outbound and return flight.. I know this might be d airports fault but still badly needs to be addressed. Waiting 45 mins for our luggage to come out at Dublin airport after been made put it in d hold for no fault of my own is a disgrace. And nobody sitting at the Ryanair help desk beside d carousel for the whole 45 mins to maybe let us know.
To many hiding charge in on line form, as credit card fee, serves fee and extra check in bag also cancelation insurance it's open to company they will decide the reason for cancelation. I am asking is it possible that's the advertised 56 euro ticket ends up in final price with out any extra thing to 110 euro ?(rip of), and to check in one bag at the counter they charge you 50 euro?
First time flying with Ryanair and all went very well. We reserved places, got priority treatment and both flights were on time.
Could not praise the ryanaire mobility staff enough. Although I hadn't booked assistance as my daughter in law was taking me home we did not expect the security in incident the mobility staff couldn't have done more to help and I would like to thank them. We could not have managed without their help. I would definitely fly ryanaire again.
All fine. Unfortunately I lost a £20 note on board when paying for food. They had no change so I found euros and must have dropped the note. Didn't realise till I was out and looked for English money. Just hope is didn't go into rubbish!
I did not take this flight as I was taking my grandchildren back to their home in Scotland, on the Ryanair website it said that children under the age of 16 did not need any ID, I did check this on Thursday with Ryanair and they said the children needed a passport, obviously it was too late to arrange this so I had to take them back by train which I wasn't very pleased about as it took over 7hours,i did fly back to Stansted though
we missed my flight due to reading the time wrong and had to be home to look after my sick mother so had no choice but to take the next flight ,where we were charged 400 pounds which is eight days pay for me in a busy flower shop . As one official at the airport said "any other airline would give you a penality but when you make a mistake ryan air will kick you in the teeth " i rest my case .
Very smooth flight both ways. A bit of delay in one direction because of instrument fault. NEED MORE LEG ROOM. Very uncomfortable for 1.8metre people.
Cabin crew were not required but I've no doubt they would have done an excellent job if called upon. Just an issue with the seats not being able to recline and leg room. Otherwise a very smooth flight.
Departure Lounge at Perugia is not big enough. There is plenty of room at the airport, but space is not wisely apportioned.
Man on bord, before go inside the plane, was not good. I asked to the Hostess 3 times a bottle of water and then she told me i am distracted. Really sad, i travel a lot
took an hour for get bags to come out at Stansted -not your fault but it was longer then the flight!
On our outgoing flight the hand luggage storage was inadequate,our luggage was stored for us by a flight attendant in the only spare space several rows behind us.perhaps a small incentive to volunteer hand luggage to the hold
It was cold and a long walk to the plane, but it was the only Airline going from London to Kaunas. So beggar can't be choosers
uncomfortable seats. Ryan Air charging 70 euros for printing an A4 sheet boarding card is bordering on highway robbery
Es una estupidez lo que cobran por una maleta de mano que "no tiene las medidas para viajar", deberian de cobrar lo que cobran por una maleta normal (17euro) y no 50euro como lo hicen. Son unos putos ladrones. Ademas de que cobran por imprimir los pases de abordar, 15euro les cuesta un pedacito de papel?. Con ese dinero yo mismo les puedo ir a comprar 3 quintales de papel si quieren y aprovechan para limpiarse el culo de una vez, que bastante sucio lo han de tener con tantas cagadas que se hechan. Y aprovechando, deberian de cambiar a la señora asiatica malcogida que tienen atendiendo a la gente, persona con caracter peor no habiamos encontrado.
I tried unsuccesfully to change my flight I am very disappointed with my results both on line and over the phone very unsatisfactory also on my trip over to Glasgow I paid for reserved seat which I didnt receive lm totally flabergasted as it isnt my first bad experience
All good on outgoing flight, but on the return we could not use boarding passes on mobiles, as the scanner was not available. We then had to pay a considerable amount of money to a local trader in order to have a paper copy.
We weren't actually able to travel on our flight. One of our party had a US passport that expires in Feb 2015. Apparently Hungary requires that non-EU passengers have at least 3 months valid on their passports, which was not the case for us. We checked in on-line days before our departure, entering the passport info. The system checked us in, no problem. Had the online system flagged a problem, we could have updated the passport in time to travel. But no. We also checked bags the morning of travel, desk staff checked the passport, no problems. We waited for hours, stood in the incredibly long line to board...it wasn't until we were at the gangway that someone flagged the problem and refused to let us fly. We had to wait another hour to get our bags back off the plane. So much money wasted, so much time wasted, not to mention trying to find last minute accommodation in London at Christmastime!! Ryanair did absolutely nothing to help or compensate us, we will never fly with them again.
It was very chaotic on boarding the flight, people from the back of the plane placed their bags in the front compartments which held up and confused people. Getting people to board the flight in order would be good. If i remember Gatwick call 1-15 seat passengers first etc.
flight was meant to be 1 hour late but the facts are that instead of arriving back at 8.35pm i only arrived at 12 midnight and arrived home over 1am, affecting my meetings in the morning.
Better Staff training to be polite mainly in Beauvais - Paris, we were treated with utter rudeness and disrespect like an animal. We'll certainly not fly with Ryanair unless the situation improves.
Do not like the walk up and down to the Customs as I have a bad heart and didn,t releazise it had all changed at Faro since my last visit
I think you make a mistake by quoting a low initial price. With inevitable management costs etc it starts rising and even if the end result is good, people are already feeling fleeced. Better to do total cost up-front including 10 k of free hand-luggage.
I WOULD LIKE TO CANCEL ONE TICKET BUT IT WAS IMPOSSIBLE. PLEASE LET ME KNOW IF I CAN GET AT LEAST THE TAXES REFUNDED.
The flight was missed by the cause of an airport personal! Despite the fact it wasn't a personal fault as I arrived to the airport 2 hours in advance, the rianair staff refused to change the ticket, instead they told to buy a new one! Overall cost of a trip was more then any flight of an any other airlines that day.
I have always commended ryanair and alwasy travelled with them as a single personw without issue. However i travelled with my two very young children to Portugal last year and it was a complete disaster. The staff were rude and unhelpful and the entire experience was utterly appalling. I will never travel with ryanair with my children again,
too many add on costs, i got as far as entering credit card only to find there were additional costs again, way too many extra that weren't optiona;, these costs should not be hidden.
Travelled with Ryanair to Palma dey r dey biggest gangsters iv ever meet, because we didnt have our boarding passes printed we were charged 70 each wich in total was 210, even charged 70 for out 2 yr old son unreal dey way dey treat people robbers
The flight was delayed due to poor organisation of seating people in seats. If a person is in a wheelchair i would suggest they are seated first and perhaps let a few people on at a time to find seats. Some people were directed to go to the back of the plane over and over again by the crew but all seats were already taken at tbe back...it was badly organised.
The flight out to Rome and experience was 5 * on the way back 1 *. It took 50 minutes to get the baggage to reclaim after an 1 1/2 hour delay
Dirty plane, previous passengers rubbish & food on the floor & seats, like travelling on a grotty bus, not even that cheap anymore. Only good thing was on time & staff were pleasant. Was comical how bad it was, like On The Buses!
A review of the food served on board could be done. Things called vegetables would be great, as well as other products without fat :)
The flight was fine but because there had been a problem with parking and jet parks I only had 45 minutes when inside the airport. The security would not allow me to fast track and so I missed the 8am flight - arriving at the gate as the plane took off . I then had to re purchase a ticket and wait until 5.30 pm in the airport. No-one offered me any support or any kindness and it was a very long day.
Flight was cancelled, the additional flight transferred to was also cancelled, received no help or support from airport staff. Requested meal vouchers and was told I didn't qualify. will NEVER use ryanair again.
Travelling with Ryan air is very stressful. Not knowing if you are packed properly, right size and weight. It is not a cheap airline as absolutely everything is at a cost. In some airports you are even expected to put your duty free in your extreme,y small suitcase. I wouldn't choose Ryan air if I had another option.
Glad could take my handbag on board as always had to retrieve it from luggage when on board for my book, glasses, money for refreshments etc.
i had double booked insurance with yourselfs and ryanair emailed ryanair several times before flyght but got no reply
Need to be stricter with on board hand luggage. some too large and well over weight for10kg. Suggest they are weighed and must pass through the size frame with no forcing. on both flights we were unable to put normal hand luggage in the overhead locker due to excessive case type luggage from other passengers.
The flight out of Bremen was delayed over an hour without any sort of updates or explanation from the Ryan Air staff. We all just waited at the gate not knowing when to expect to board the plan. This was very inconvenient, but I do understand that delays occur. What I'm most disappointed in is the lack of communication with customers.
This is the worst flight experience in 30 years as a regular traveller. This is both ways there and back. Staff on the plane are good though the land side and processed the worst customer experience ever and there to con as much money from your customers as possible.They told me we are not allowed to assist customers go on line! Through YOUR ERRORS This trip has cost me over £200.00 more and added discomfort and stress.
Prefer to be able to print off boarding pass for both outward/inward journey at the same time instead of separate. Confusing with different name changes.
We went cattle class; and it felt like it. However we travelled on time and for a short 1.5 hr. journey it was tolerable.
Delays due to air traffic controllers is unacceptable. They are essentially public servants (just like the army/police/fire) and should contractually not be able to strike. Especially for the reasons given!
Unreasonable charges for suitcase, boarding pass,boarding priority -without merit since seat is assigned, uncomfortable seats, bad crew attitude,etc. Even unsold morning newspapers cost a pound each on board. If you can afford it, don't travel with Ryan Air.
You system/robot change my first name by my last name and I have to change it by myself because the person of the phone understand nothing !
I gave up trying to get a refund as during my booking the screen went and I ended up with two bookings flying direct with Ryanair leaving my self £90 out of pocket as I could not use 4 tickets.This was on the 17th January Bergerac to Stansted for two people
as always with Ryan Air I feel like I'm about to start a prison sentence le moment I pass the gates!
I found one of the air hostesses to be very unprofessional (the darker haired girl) as I could hear her constantly saying bad things about one of the other hostesses on the flight to another colleague, then at the end of the flight I heard her discussing her boyfriend with her colleague. (I was sat at the very back of the plane next to where the hostesses sit etc). I felt like I was being served by children rather than professional young ladies. I'm the sort of person that doesn't take much pride in my appearance but I also felt that this same girl could have made a little more effort .... if only to have her fringe cut so it wasn't constantly over her eyes. I realise I was flying on a budget airline, but I did feel that this particular girl needed a bit of training.
Although the flight itself was fine, thre was a lack of communication on board, particularly regarding delays coming off the plane and then later waiting endlessly for hold luggage in Stansted. Generally on Ryanair flights I feel passengers are treated like a sheep, moved through by high school kids on work experience.
The flight was cancelled because of French Industrial action, there was an e-mail at about 2.30 luckily I checked. Unable to reschedule on line. Both the help line and the massively overpriced premier help line could not get through. Still v cheap I guess you get what you pay for!
Plane 1 hour late going from Manchester and 20 mins late from Eindhoven Try to be on time we expect the reast
Flights were good. The same agent at Pafos had my cabin luggage checked 3 times, she absolutely wanted to find out it was not fitting when it was!
The guy in charge of the cabin crew must surely qualify for the guinness book of records for speaking the fastest, so much so, that nobody could understand a word he said. Of the 3 girls, only 1 knew how to smile, this was probably their last flight of the day and it showed. Of the duty free, the trolley was being pushed up the isle by the chief steward calling out duty free, duty free as he went past, but he kept going. Same thing with the in flight scratch cards, he went up the aisle faster than Usain Bolt.
The trip from paris to Beauvais was further than expected and on a Sunday we could have been in trouble if we had missed the 2pm shuttle bus to airport from Beauvais train station. Beauvais is over an hour from paris so leave plenty of time not to get stressed. There were no taxis at all at beauvais train station on a Sunday so if you hadnt left alot of time you would probably miss your flight!
Wtf I should say about my travel u think? When i buy my ticket online and after i get a message on my gmail.. In that message i see just my money that i pay and there i dont see anything who say u need to pay more money for your checkin? Who agency do that? Alitalia?british airways? Any any any just ryanair. Why ? Because is a bad agency to travel. For. This i lost my travel and im already in italy because in that moment i dont have 70paund to pay for a check in or something other i dont know.. I never buy ticket again with this agency,neverr
Good flight usual sardine effect on cheap airlines. Not enough space in cabin lockers for all the handbage.
Ryanair and Edreans are the worst companies I have ever worked with. They are thieves!!! The flight wasnt from Paris, it was from Beauvias and wasnt to Venice it was to Treviso. Edreans shouldnt offer a flight from Beauvais to Treviso when
stag party on board saying they could see smoke coming from engine and plane was going to crash ,language was terrible. staff didnt care.
A complete waste of money, I booked a flight from Paris and it was in the north too early to get there and paid for insurance that Ryanair would not cover, never again. What a waste of money
very plaesed that we could have a handbag and hand-luggage.thank you, so i did not need to check in any wat shave a lot of waiting time ,and for you fuel. I live healthy and can not cope with alot off thing´s fec. cafeina,I use to travel with 1-2 a year.I am smaal and less than 50kg so i had space ,should like to have blankes .because the flght, are very cold for me .AND need to ware wool,it is is more luggage ,
seats very close together on Vueling. Ryanair flight late in and late landing - no steps to rear so took 20mins to disembark. very poor.
There were no announcements about boarding. Everyone waiting was just standing around waiting without being given any direction. There seemed to be no method or system for boarding the plane.
Mi vuelo salia a las 18:20 hacia Menorca y 10 minutos antes me enviasteis un mensaje al móvil informandome de que mi vuelo salia con retraso y que su hora estimada de salida era a las 22:21. Como comprenderéis, ir y volver en un fin de semana es solo por una causa, el cumpleaños de mi pareja, y no pude llegar a tiempo.
Let people sleep! You advertise food and goods the entire flight it is anoying and no one wants to be bothered they what to fall and rest before they arrive in their destination!
Flights were on time although the Malaga-Prestwick flight was delayed by 1 hour due to adverse weather
No magazine on board meant we were not tempted to but snacks or gift items when we usually do. Did think the bus service to Florence was excellent.
We required assistance and booked it. The cabin crew frightened us by saying there may or may not be help at Palma when we arrived. (something about Special assistance not being mentioned on our Boarding Card) It was certainly booked and appeared on our Reservation. The senior flight attendant should be guided to find different work if he prefers being an exhibitionist rather than a carer of his passengers. A terrible experience. Gerry Meenz International Quality Assurance Specialist (Hospitalities - high end) Author
Staff were great, flight was on time. Balice airport was hard work navigating but overall the journey was good value for the price.
I still don't know why airline prices shoot through the roof at holiday times as I travel to Fuerteventura two to three a year on the same planes in the same seats. I'm booking in November and it's only £78 return ???
Flight was late. Pre landing and landing was really uncomfortable. Flight attendants complaining about customers to each other behind the toilets. Positive side - we got priority seating without realising.
Being able to pre book seats makes an wonderful difference and for a woman...... carrying a handbag seperate is fantastic! No priority lounge in terminal and hope there may be one eventually!??
Not enough information about the reasons for the delayed take off from Eindhoven nor how long the delay might be.
Ryanair has improved. You can now take a handbag on board aswell as a 10kg carry on bag. CityJet was also a good experience. Electronic boarding pass was very convenient, friendly staff and includes an inflight snack.
The airport was very far from the city, you should let people know that the airport is not in the paris , i paid 170 euro to get there by taxi
Loud swearing group of 4 females who were drunk before they got on plane who drank more from duty free bottles on board then the aircrew sold them more drink ? The aircrew did little or nothing to control the situation this resulted in other passengers including myself having to suffer the noise and abusive language for the whole flight.I would not use Ryan air again.
First time I flew with Ryanair no issues at all great flight on time no delays. And lost my wallet in Barcelona the Ryanair staff was amazing let me call family for help,,,,
couldn't open the front of the plane when boarding so only back could leave took half hour to get off plane.
The flight duration was amazing but the plane was shaking too much which got me a bit paranoid as I am a nervous flyer. The cabin crew could have at least said something to reassure us that everything was fine when the plane was shaking about too much cause I was panicking.
I felt I was ripped off with my card charges,you wanted £23 quid to use mastercard ,but nothing for visa debit ,but instead charge me £23 quid handling charge,which was not right!!!
Communicate with clients effectively. if flight is delayed, this should be communicated in both languages and with concern. It shouldn't be done as if it is "business as usual" to have flight delays. Secondly, open up the sitting area for the flight on time so that people can sit and wait for flight to be called.
The flight was 4 hours late. We were given food vouchers but the queue was so long that when it came to my turn to use it, we were told to board the plane, and the voucher was not redeemable at any other time except that time, so I had no food for 5 hours and had to board the plane hungry. Not good enough Ryanair
I have traveled with ryan air 4x now and 3 of those times the plane arrived 10 minutes before schedule... The service was great and the price was the cheapest....
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Ryanair hand baggage
All passengers, except infants, have a hand baggage allowance of 10kg which includes 1 free piece of cabin luggage and 1 personal item. The new Ryanair hand luggage allowance defines a personal item as one of the following: handbag, briefcase, laptop, shop purchase, camera, etc.
- Main piece of hand luggage maximum size: 55 x 40 x 20cm
- Personal item maximum size: 35 x 20 x 20cm
Ryanair checked baggage allowance
Ryanair does not have a free checked baggage allowance. All checked bags are subject to a fee. Bags will not be accepted if they weigh more than 32kg or have dimensions larger than 81 x 119 x 119cm.
Each passenger can check up to 2 bags of either 15kg or 20kg each paying the fee during the online reservation process. Checking a bag at the airport is considerably higher than when done online.
Prices to check lugagge depend on if it is low or high seasons, and also depending on if the bag weighs 15kg or 20kg. Bags exceeding this weight allowance will be subject to extra fees (£20 per excess kilogram).
Ryanair online check-in
All passengers must check in online and print out their boarding pass before arriving at the airport. Online check-in is available from 15 days up to 4 hours before the scheduled flight departure time.
Passengers that do not print their boarding pass at least 4 hours before flight departure must go to the Ryanair check-in counter at the airport at least 40 minutes before departure to collect their boarding pass. A boarding pass re-issue fee of £70 per ticket will be applied.
Ryanair check-in times & boarding gate closes
Ryanair airport check-in desks open 2 hours before the scheduled flight departure time and close 40 minutes before departure. The boarding gate closes 20 minutes before departure; any passengers arriving after this time will not be allowed to board.
Ryanair identification requirements
All passengers must bring valid travel documents. Only the following documents are accepted:
- UN Refugee document
- Convention Travel Document
- Collective Passport issued by an EU/EEA country
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Ryanair general information
Founded in 1985, Ryanair is an Irish, low cost airline. Its headquarters are located at the Dublin Airport in Fingal, Ireland. Ryanair is one of the largest low cost airlines in Europe along with easyJet. From its 50 bases and with a fleet of 300+ Boeing 737-800 aircrafts, it operates about 1,500 daily flights to over 175 destinations across nearly 30 countries. In 2012, the company carried 79 million passengers.
Ryanair contact: www ryanair com