Terrible service, cost me a LOT of money due to staff incompetence. We will be taking this matter further.
A comedy of errors, flight delayed but no info given. Captain of aircraft said when we got on the plane that they didn't expect so many passengers so had to get a bigger plane!! Landed late at Birmingham, no stairs to disembark the aircraft, then no bus available to take us to terminal. Bus eventually arrives and then we have to stand in bus for 20 minutes because nobody is available to open the door into the terminal
Flight was good value. But I felt abused as a first time Flybe traveller by a charge of 54 euro (60% of the ticket price) for one 13kg cabin bag. It left a bad taste, particularly since I had tried to pay for this bag online but not managed to make the system accept payment.
Fantastic, on time, great value and when you fly with flybe you get a free baggage allowance for a case 20kg and hand luggage 10kg..... Bloody brilliant
Plane was delayed outbound and inbound and this is not the first time I have travelled with Flybe when the plane was delayed I visit northern Ireland at least 8 times a year but was disappointed with the delays
Flight over to Manchester was excellent and 20 minutes early! Flight home in a turbo-prop was bumpy & turbulent, with a difficult landing. However it was on-time
Hidden charges & multiple charges made to my card for what should have been a single payment. The over charges were refunded, but this it was time consuming & stressful.
Try to fly on time. I have noticed flybe always has delays and it is really not funny. If u come 1min late, you are denied boarding but we have to wait for 2hours!!!
£169 for a return flight to Paris feels quite expensive. Would have expected a basic snack on board - can't cost much for the airline to provide but resulting feel good factor is significant.
A very good flight from Stansted to Newcastle with easy check in and boarding. could not have been easier. Very friendly staff and relaxing departure lounge areas to get refreshments.
When I booked the flight I wanted a direct Flight from East Midland to Dublin. I didn't notice that the flight would be via Belfast back to Southhampton with an overnight and then from South Hampton to Dublin after an overnight - frankly this is ridiculess and when I cancelled the booking I was charged €37.50 booking fee. Based on this I will never use your service again
Could not get to a page that enabled me to print a formal receipt? Not sure how £455 for a return flight in europe can be considered as low cost in lin with the ethos of Flybe Also I was originally quoted and sent e.mails to say the total cost was circa £424 and ended up being charged £455 ??
My flight from Rennes to Southend was delayed by 4 hours, so had to take the next day off work as did not get home in enough time - why should have I had to take a days annual leave just because your plane had mechanical problems which were apparently known several hours before the flight, so that a replacement place could have been put on the trip instead! No compensation offered - just a drink and a roll. Not good enough!
There was over one hour flight delay from Edinburgh airport to Southampton. The reason for my flight was to visit my brother ,who is ill in the Isle of Wight. Because of the delay, instead of getting the 12.45 ferry to the Island I ended up with the 2.45 ferry. By the time I finally reached my destination on the Island I had missed what would have been a full afternoon visit with him. Very disappointing all round.
The service of the company is ver bad, indeed. While we were dropping our bag, the person, who was doi g it, was changed. And the last bag dropped didn' t come at the same time with us.
flight cancelled firstly due to technical fault and shortly afterwards this was changed to weather related problems. nice one no compensation to be awardeed.
as it was my first time flying the staff was very reassuring and very friendly which made me less nervous and anxious
Due to an accident on the M27, we were delayed as were many other travellers heading for Southampton airport, we missed our check in for outward bound flight to Limoges due to a lorry driver falling asleep at the wheel and crashing into central reservation barrier on M27 morning of 12 Feb. 2015. we were offered another flight to Rennes a couple of hours later at a charge of £66 each! which they later dropped to £40 per person! due to the fact that there were so many people in the same situation of missing their flights because of M27 crash. we were then told it would be a 7 hours journey by hire car down to Limoges again at our cost and fuel charge, then delay and missed flight cost us £200 plus a extra day travelling to where we needed to be, cancelled business appointments with agents and a disaster trip. The return journey was also delayed by Flybe by almost 2 hours, we sat in Limoges airport cold, tired, hungry and agreed we would not Fly again but take alternative travel!!
Overweight baggage on single scale £15 per Kg meant I parted with £150. There should be the option available to upgrade to 25Kg on the day. My 89 year old mother who travelled by your service was offered help and the promise of someone accompanying her from plane to baggage collection once landed at CDG. This did NOT materialise and she had to cope on her own, failing eyesight and heavy luggage poor service for the price!
Exeter /guernsey/ jersey flight, delayed due to weather in Guernsey , very little information given, people on flight from exeter stuck on plane in jersey for an hour an a half plus given no refreshments which is disgraceful. Further delays by 45 mins as jersey ground staff can't count no. Of passengers correctly. In the words of the pilot, "this getting beyond a joke " so true
The actual flight was excellent with a most helpful attendant. However, I found the security experience exhausting, on both journeys. I am 80 years old and not used to travelling with only one cabin bag so , despite putting shampoo etc. in a plastic bag, I was considered a security risk and all my bags were examined by hand. Taking off my new boots was OK but putting them back on again a different story. Could not security be a little more partial in that passengers with no previous record could be treated gently? I doubt I'll fly domestic again but take the train despite the longer time and expense involved. Also, as I live on the IOW, I had little choice of time of flight as I could not catch an early flight unless staying overnight in Southampton so the next time available involved changing at Manchester, another stressful experience as it involved walking a long way to the new departure gate, carrying the usual extra Christmas luggage in addition to my pull-along case.
Flight was very expensive. Going out I had vouchers for lounge, snack and drink, but not coming back??
Fee from knock to England wasn't mentioned when booking bit of a shocker especially with our low income 20 euros to leave
Difficult to see how the flight experience could be improved at the level of cost. Maybe the cost could be reduced a little though!
i missed my flights because i was coming from Dublin with another airline that landed in Prestwick. i had to rush to Glasgow intl , got my boarding pass ran to the gate but when i arrived the plane was pulled from the gate. The travel insurance i have subscribed refuses to refund me...
I would be curious to know whether cheap fares as they used to be eg. £40returns have now ceased to exist.
The weather was horrendous when we travelled via Guernsey and I think you were amazing to get us there!
Hotel first class glasgow same but flight lost us a whole day for two little girls half term break as it's only two day break was not happy give us five pounds to spend at the airport. Joke but had to take it as did not want to leather kids down
Flight was basic and got us where we needed to go, so aside from that, what more could we expect. Flight was pricy, but that's the time of year and was late leaving (which isn't ideal when you've young kids in tow...).
Delay in boarding for 40 minutes due to late passenger arrival no communication from staff to reason why ? not enough seating.
Cost me more than it would to drive, was meant to be easy and stress free yet it was delayed for 3 hours. Won't fly for business again.
i did book this flight by accident , you should check this booking 398800686-ZAW4ZB and see that your insurance thing is a complete joke !
THOUGHT THE AMOUNT YOU CHARGE FOR BAGGAGE IS A BIT EXCESSIVE ALSO NOT ENOUGH WEIGHT ALLOWANCE AS WAS TRAVELLING ON TO CYPRUS, ANOTHER THING ONLY CHARGED £12 FOR CASE FLYING WITH KLM
Long legs won't fit in economy! I have 36" inside leg and could barely fit, not comfortable. Only a short flight fortunately.
My return flight was cancelled due to a problem with the de-icer, had to wait 2hrs then fly to birmingham n find transport to manchester.
Flight cancelled and was put to gatwick which was a serious problem, took hrs to get bussed to manchester and had missed my appoinntment which i was to make that morning, htus making me late for travelling back to my home village. Not impressed really.
Very expensive as I travel to Norwich often to see grandchild I am answering this survey as we were aboard an aircraft for over 4 hours without any food and one small glass of water
The actual flight was smoother than my usual airline especially the landings top marks for my both journeys the biggest drawback was the return boarding pass for me
A little more time between flights at Southhampton to change planes would have been nice, just to regroup and get a snack etc.. Maybe just 1/2 an hour
I am very disappointed because you don't confirm my return flight and I had to pay a ticket with extra bag worth £140.
Cabin baggage area a tight squeeze and under seats tight aswell! Only had britvic ok not real orange v small things only!
I HAD A SMALL JAR OF CHUTNEY ANDMARMALADE SECURITY TOOK OFF ME BECAUSE THE WEIGHED 225GRAMMES EACH I WENT TO FLYBE LUGGAGE CHECK IN MY HAND LUGGAGE INTO THE HOLD THEY TOLDME THAT IT WOULD COST ME £40 WHICH I THOUGHT IT WAS DOWNRIGHT EXORBITANT CONSIDERING THATTHE 2 JARS COST£7.50
enjoyed the short flight , value for me as saves on having to travel on a bus from Cairnryan to Prestwick.
The 30 minute delay on the outward journey was acceptable but having to wait at Southampton for 3hours [we arrived 1 hr before the flight] for a flight of 45mins.was unacceptable.We have flown to Europe and long haul to USA several times and have never had such a delay.
A clash of holiday due to our professions meant that my husband and myself only had two full days of the Christmas holiday together! - he is a firefighter and I am a teacher results in both being told when our holidays are - so we were looking forward to flying out teatime Friday and not returning till Friday evening. We arrived In good time and had our holiday schedule organised, friends in Germany would meet us and whisk us off to dinner and a catch up. Imagine our dismay when out already short holiday was cut even shorter ( by three hours) due to a delay!! We arrived very late and very tired, wasting our first evening by only being fit for bed and a sleep. There was no reason given for the delay! Not that it would have improved the situation. The remaining holiday was rushed trying to catch up on the time we had lost.
I still think that the Flybe cost to Bergerac (!hour 10 mins) is outrageously expensive. In April the cost is three times as expensive as Ryanair!
Would use Flybe more if flying to more destinations and offered more dates to fly. Very professional team, plane more spacious than EasyJet that makes flying a more pleasant experience
I Think that Air France are not sufficiently focussed on helping FlyBe passengers. From the Flybe Information desk I was directed to a stance the check-in hall at Charles De Gaulle airport but queued for 15 minutes to be told that I could use one of the self-service machines and as I didnt jhabe any check-in bag didnt need to be at that part of the check-in area at all!! Muddle muddle!
I understand it is bound to be more expensive travelling from a peripheral airport-but still very expensive
No problems, very easy check in and departure on both legs of the journey...very satisfied with the whole experience.
Did not get email for boarding tickets! As the flight out was not taken, we discovered ....at the last minute that the return flight had been cancelled by you, without notification. Yes I realise that it would be in your terms and conditions and a presumption COULD be made that if the flight out was not taken then the return MAY not be required. But an email saying this would be appreciated as I presume this is a fairly common occurrence.
This is the third time I have travelled with Flybe (they are the only carrier that go from Edinburgh to Cardiff) and each time on the way home there has been "Technical Difficulties" with the flight. Resulting once in a cancelled flight and on Sunday evening a 3.5 hour delay. They dont fill me with confidence on the safety of their air craft. We were delayed all those hours and were given a £3.50 refreshment token which doesnt get you much in airport.
Fantastic service from Geneva airport, at special assistance for a broken leg. Through to the boarding experience from the wheelchair lift. On board, the cabin crew were exceptionally helpful and accommodating selling me into my seat with my leg across another. They remained attentive throughout the flight and assisted me off the aircraft. Excellent service at arrivals with crew helping me to collect my suitcase and then deliver me to my family who were waiting on arrivals for me.
It was a late booking so hardly vfm. Also I had to pay an extra £40 to avoid a return journey from Inverness to M/c via London City Airport - then transfer to Heathrow for a Virgin connection!
my flight was delayed at Birmingham on the way home and we were given no information at all as to why or when the flight was going ahead.
flight delayed on way home and city airport very basic to be stuck for several hours - flybe should have offered a complimentary drink to all passangers which would have helped.
Our flight was cancelled and flybe were a disaster at sorting it out. worst flying experience I think I have had!
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Flybe hand baggage allowance
The maximum size and weight for hand luggage aboard Flybe flights is 55 x 40 x 23cm and 10kg. The amount of hand luggage allowed on Flybe flights depends on the class of travel:
- Essentials & New Economy classes: 1 piece
- Plus: 1 piece + 1 laptop
Flybe checked baggage allowance
The amount of free hold baggage passengers are allowed also depends on the class of travel:
- Essentials Class: Checked luggage only at an extra fee
- New Economy: 1 bag included in ticket price; maximum weight 20kg
- Plus: 2 bags included in ticket price; maximum weight 40kg total
Passengers that want to check luggage should do so online during the booking or web check-in process as prices at the airport are approximately 50% more.
Flybe online check-in
There are 3 ways to check-in online:
- Online check-in: available from 36 to 2 hours before scheduled flight departure. Print boarding passes and go directly to the security check if travelling with hand luggage only, or drop bags at Flybe Bag Drop if travelling with checked luggage.
- Automatic check-in by e-mail: available from 36 to 15 hours before scheduled flight departure. Passengers will receive boarding passes directly to their email.
- Mobile boarding pass: available from 36 to 15 hours before flight departure. Passengers choosing this option will receive their boarding pass on their internet enabled smart phone. The boarding pass will have a bar code which can be scanned directly from the mobile to board.
Flybe flight status
Check the status of any Flybe flight on their website by searching by date and flight number or departure/arrival airport.
Consult all Flybe reviews below on this page.
Flybe General Information
Founded in 1979, Flybe is a British low cost regional airline. With headquarters at Exeter International Airport in Devon, England, the airline also has 14 bases across the UK, with Southampton being its largest. The Flybe fleet consists of 68 Bombardier Dash 8 Q400, Embraer E-175, and E-195 which fly to over 100 destinations, mainly in the UK, but also in Ireland and continental Europe. Flybe's frequent flyer programme is called Rewards4all.
Flybe contact: www flybe com