eDreams, leader in online travel, is seeking a Senior Manager of Global Hotels & Packaging. This person will be responsible for both product development and business performance of those products across all eDreams sites worldwide, with main focus on European ones like Spain, Italy, France, Germany, Portugal, United Kingdom, but including American and Asian sites. Position will report to the COO, and will manage an expanding team of three product and project managers.
The ideal candidate will have 5 years experience in hotel product management with an OTA (online travel agency) or e-commerce position with a hotel company, with minimum education level of Diplomado en Turismo / Empresariales / Bachellor in Science. An MBA is preferred, but not required. Spanish and English fluency are required, with additional consideration given to candidates with fluency in Italian, French or German.
The position will be located at eDreams global headquarters in Barcelona, Spain. Specific duties will include but are not limited to, the following
- Business results and Strategy in hotels across all websites
- Gross margin, gross bookings
- Conversion (purchases/searches)
- Cost of sale/fraud ratios
- Product Strategy
- Hotels & Packages Business Analysis
- Identify & troubleshoot impacts on sales via daily report tracking
- Ongoing product competitive gap.
- In-depth reporting & analysis for hotels & packages
- Revenue Management
- Revenue Management
- Analyze and further develop extensive benchmarking with competitors and providers
- Decide on price levers, like mark up or fees.
- Develop with Pricing team new tools for price analysis.
- Hotels & Packages Marketing
- Sound knowledge of google analytics.
- Supervise and lead marketing team to control cost and destination of SEM campaigns
- Work with marketing team in tuning and further developing SEO strategy. (Ensure generation of unique content)
- Strong experience and leadership in developing a round marketing strategy for the product in collaboration with marketing team, including a variety of channels (Newsletters, affiliates…
- Sourcing and primary point of contact for External content providers, Hotel chains & TTOO
- Leader in negotiation of contract terms.
- Liase with external partner technical operations
- Monitor provider performance, lead resolution of any issues
- Extend and develop Hotel chains direct contracting
- Hotel & Packaging Project delivery
- Drive Technology evolution of hotel & packages product. Identify gaps, required functionalities, define platform for future.
- Primary point of contact for engineering on projects
- Supervise with team project specs, for Hotels & Packaging
- Develop project specifications & requirements, coordinate with marketing team to create mockups, write final specs and submit to engineering
- Write with team change requests and manage process
- Product Quality Assurance
- Lead business QA for all projects
- Lead daily business QA checking site functionalities for product.
- Bug reporting, tracking & follow up
- Work with call center to identify and resolve product issues and escalation of booking issues
- Customer Satisfaction
- Customer survey management & analysis
- Use results to make recommendations for product improvements
- Manage in-depth survey follow up on key issues identified
- Manage international rollout of hotels
- Determine content needs with country manager and International Directors.
- Ensure technical requirements met for new country launches
- Work with International Directors and Engineering in rollout strategy
To apply, please send a resume and a brief email explaining your interest in eDreams to jobs@edreams.com. Please put “Senior Manager Global of Hotels & Packaging” and your name in the subject line of your email. Thank you!
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